Summary
Work History
Education
Skills
Certification
Languages
Workpermit
Accomplishments
Affiliations
Writing, singing making and baking
Work Availability
Timeline
Generic

Oluwatosin Oyatoye

The Hague

Summary

A committed and detail-oriented quality specialist with extensive experience in quality assurance activities. A team player who is open to knowledge and collaborate to identify areas of improvement and implement corrective action while leveraging her skills to further contribute to the high standards of an organisation for health and environmental sustainability.

Work History

Team member

KFC
02.2024 - Current
  • Company Overview: Food service and Hospitality
  • Managed food preparation to ensure hygiene and safety
  • Customer service
  • Offered safe food for clients
  • Team collaboration
  • Ensuring hygiene and clean environment
  • Food service and Hospitality

Product Quality Specialist (North Central Regional Office)

Standards Organisation of Nigeria
01.2020 - 01.2023
  • Ensured the Service Level Agreement of the organization was cascaded into the regional office activities
  • Coordinated nine zonal offices to ensure records of state offices under the region were updated, maintained and were easily retrievable for action
  • Led food product certification/recertification inspection, evaluated quality records including laboratory results to ensure consistency with the applicable product standards
  • Offered technical advice to food company managers, addressed customer complaint on substandard products and ensured effective resolution
  • Promoted adherence to GMP/GHP/GDP among food industries and companies ensuring sufficient controls are implemented throughout the process line verified through follow-up inspections and trainings
  • Performed compliance inspections and audited processes to improve performance in line with established objectives and procedures, applicable national and international regulations (Nigerian Industrial Standards (NIS) and ISO 90001:2015 standards
  • Reviewed customer service records (terms of reference, agreements, feedbacks) in line with established procedures and KPIs to evaluate customer satisfaction
  • Established and maintained cordial relationship with key stakeholders
  • Reviewed the quarterly submissions for product certification in the region within the specified time line
  • Prevented unsafe food from entering into the Nigerian market through factory inspection, food product analysis, and compliance monitoring, product certification documentation review in line with product certification requirements
  • Monthly, quarterly and annual review of state office activities

Food Inspector

Standards Organisation of Nigeria
01.2014 - 01.2020
  • Led factory inspections of food and packaged water companies, sampled and tested quality parameters on-site in line with regulatory requirements, including packaging and labelling requirements, analysed deviations relating to products quality, draw up inferences, compiled reports and issued feedbacks to enable corrective / prevention action geared towards improvement
  • Ensured that risks are identified, categorised and mitigation strategies are established along the process line
  • Ensured implementation of HACCP protocols from raw material section to finished product packaging (monitored the packaging materials used to ensure they are within the quality specification for usage), storage (monitored adherence to temperature specification to maintain the quality of product) and distribution (ensured products are conveyed within the adequate transport means and within an environment that does not lead to deterioration in the original quality)
  • Ensured product quality are maintained through quarterly inspection

Laboratory Technician

Standards Organisation of Nigeria
01.2012 - 01.2014
  • Sampled and analysed staple foods, using techniques like HPLC, spectrophotometry, iCheck chroma etc for micronutrients analysis in compliance with the required product standards, SOP and GMP
  • Compiled technical inputs from international regulations, stakeholders as well as scholarly literature for the development of Nigerian Industrial Standards for food products, enhancing industry quality benchmarks

Sim Registration Officer

Etisalat Mobile Telecommunication Service
01.2012 - 12.2012
  • Collected and stored personal data, including biometric records of sim users for proper identification
  • Surpassed monthly target of 500 SIM card sales and registration
  • Ensured details tallied with information on their official identity cards
  • Maintained adequate records of all SIM registrations for further reference
  • Sold company retail products, SIM, data, router, mobile phones

Customer Service / Retail marketing

Guarantee Trust Bank Plc, Nigeria
01.2010 - 01.2011
  • Marketed banking products
  • Reviewed not less than twenty accounts applications daily and assessed customer references in line with bank's policy
  • Advised customers on loan options and evaluated loan applications
  • Managed client's inflow and outflows
  • Follow-up with dissatisfied customers and was able to convince them to reactivate dormant accounts to a tune of 29 million Naira monthly deposit which helped the team to exceed the monthly target of 10 million Naira

Education

M.Sc. - Water and Sustainable Development

IHE Delft Institute for Water Education

B.Tech - Agricultural Technology

Federal University of Technology Minna
04.2010

Skills

  • Quality Control
  • Relationship Management
  • Allergy awareness
  • Food inspection
  • Positive and professional
  • Effective customer upselling
  • Strong teamwork
  • Customer interaction
  • Taking Orders
  • Food safety knowledge
  • Verbal and written communication
  • Operations and procedural knowledge

Certification

  • Advance Lean Six Sigma Yellow Belt Certification, Sparen & Gewinn Consulting, 12/01/22
  • ISO 17020:2012 - Requirements for the operations of various types of bodies performing inspection, Standards Organisation of Nigeria, 11/01/22
  • Basic Occupational Health & Safety Awareness, Workplace Health Without Borders, 09/01/22
  • ISO 22000:2018 - Food Safety Management Systems Certified, Professional Evaluation and Certification Board (PECB), 10/01/21
  • HACCP Food Safety System for Restaurants and Other Catering Services, Alison, 12/01/22
  • ISO 9001:2015 - Quality Management Systems certified, Professional Evaluation and Certification Board (PECB), 01/01/19

Languages

English
Dutch

Workpermit

Student permit with willingness to activate orientation year

Accomplishments

  • Supervised team of 10 staff members within the regional office and over 20 staffs within the sub regions.
  • Achieved quarterly report submission by introducing Excel tools for the collation and analysis of the report for accuracy and efficient reporting.
  • Collaborated with team of 25 in the development of the Nigerian Industrial Standards (NIS) for shrimp/prawn, food product quality advocacy in schools with a team of 28 and awareness creation on Codex activities in Nigeria with a team of 30.
  • Ensured deviation issues are documented during inspections which helped the team to easily trace the root cause of some system failures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Member International Water Association - Global Sanitation Graduate
  • Member African Association of Agricultural Economists

Writing, singing making and baking

Writing and sketching helps me express my thoughts more effectively, singing helps me ease stress and let out a positive energy, baking is a way I  express my creative mind in the area of food.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team member

KFC
02.2024 - Current

Product Quality Specialist (North Central Regional Office)

Standards Organisation of Nigeria
01.2020 - 01.2023

Food Inspector

Standards Organisation of Nigeria
01.2014 - 01.2020

Laboratory Technician

Standards Organisation of Nigeria
01.2012 - 01.2014

Sim Registration Officer

Etisalat Mobile Telecommunication Service
01.2012 - 12.2012

Customer Service / Retail marketing

Guarantee Trust Bank Plc, Nigeria
01.2010 - 01.2011

B.Tech - Agricultural Technology

Federal University of Technology Minna

M.Sc. - Water and Sustainable Development

IHE Delft Institute for Water Education
Oluwatosin Oyatoye