Oliwia Sledz
Rzgow
Summary
Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
7
7
years of professional experience
Work History
Trainer
Stryker
01.2024 - Current
- Patience: Understanding that different employees learn at different paces.
- Empathy: Recognizing trainee challenges and offering support.
- Positive Attitude: Maintaining enthusiasm and encouragement during training sessions.
- Scheduling: Planning and coordinating training sessions without disrupting operations.
- Feedback Skills: Providing constructive and actionable feedback to improve performance.
- Team Collaboration: Working with supervisors and managers to align training with operational needs.
- Warehouse Operations Knowledge: Understanding inventory management, storage systems, order fulfillment, and workflow processes.
Selling Assistant, Customer Advisor
JAWRO Trading Company
09.2022 - 03.2023
- Processed cash and card payments during busy shopping periods, limiting customer wait times
- Addressed customer service enquires quickly and accurately
- Successfully managed customer issues with effective and efficient solutions
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft
- Help in choosing the right glasses frames and lenses for glasses
Customer Service Assistant
Inglot SP. Z O.O.
05.2022 - 09.2022
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Completed customer returns paperwork, liaising with various departments to facilitate details
- Monitored inventory movements and replenished products on salesfloor to support continuous availability
- Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues
- Updated visual merchandising displays to drive sales through engaging and appealing store windows
Cashier
ROSSMANN Supermarkety Drogeryjne Polska SP. Z O.O
03.2021 - 08.2022
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries
- Maintained neat and clean shop floor and storage areas
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources
- Processed payments by cash, cheque, or card to complete transactions
Customer Service Assistant
RAMZES Jacek Sanigorski - trading post Inglot
07.2019 - 05.2020
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Stocked and rotated inventory regularly
- Assisted with product selections according to individual requirements and preferences
- Built relationships and maintained regular contact with customers to support continuous satisfaction
- Built rapport with customers through courteous and professional communications
Selling Assistant
Semilac
04.2018 - 08.2019
- Assisted in maintaining a fully stocked store by counting, processing, ordering and reshelving products when needed
- Proactively went the extra mile to sort and assist customer needs when shopping in-store
- Kept store in excellent, clean and organised condition by cleaning shelves, floors and other spaces regularly
- Helped process, categorise and place merchandise on shop shelves, completing within company targets
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service
- Processed cash and card payments during busy shopping periods to minimise customer waiting times
- Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records
Education
Secondary Education Level - Psychological and linguistic
Zespol Szkol GorniczoEnergetycznych
06.2017
Skills
- Customer service
- Sales techniques
- Team player
- Cash handling
- Excellent listening and communication
- Operating a cash register and terminal
- Availability
- Openness
- Desire to learn
- Knowledge of MC OFFICE
Languages
English
Professional Working
Timeline
Trainer
Stryker
01.2024 - Current
Selling Assistant, Customer Advisor
JAWRO Trading Company
09.2022 - 03.2023
Customer Service Assistant
Inglot SP. Z O.O.
05.2022 - 09.2022
Cashier
ROSSMANN Supermarkety Drogeryjne Polska SP. Z O.O
03.2021 - 08.2022
Customer Service Assistant
RAMZES Jacek Sanigorski - trading post Inglot
07.2019 - 05.2020
Selling Assistant
Semilac
04.2018 - 08.2019
Secondary Education Level - Psychological and linguistic
Zespol Szkol GorniczoEnergetycznych
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