Olha Kruhlova

• Performed and controlled production withing dedicated food supplies project
• Cooked for the events and regular customers
• Worked at field-events both as cook assistant and waiter/food corner owner

• Led team of 18 to exceed targets through performance management, continuous coaching, clear and fair motivation, teamwork and mandatory personal approach. Interviewed and hired employees.
• Increased company revenue by driving higher sales volumes through new campaigns and building strong relationships with key customers.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Conducted market researches to identify emerging trends and opportunities for growth within the industry.
• Prepared annual forecasting and budgets based on targeted YOY growth rate
• Developed and implemented successful sales and retention strategies to drive growth and exceed revenue targets.
• Managed product portfolio and value proposition - tariff lines&complex solutions for targeted segments
• Managed (re)pricing processes and strategies
• Created customized high-cost solutions for keyaccounts (inc. unique technologies development; expanding to new territories)
• Developed strategic partnerships with B2B solutions providers for mutual growth by portfolio expansion with collaborative products; cross-promotion; affiliate sales
• Participated in industry events and interacted with community to enhance brand visibility and increase sales volume.
• Evaluated project proposals for potential risks, ensuring alignment with corporate objectives and long-term sustainability.

• Devised and implemented processes and procedures to automate and streamline operations.
• Conducted full audits of existing processes to identify areas requiring further optimization
• Collaborated with cross-functional teams to design end-to-end process maps; functional requirements; detailed, technical financial models of financial returns estimation
• Prepared technical requirements for IT team for CRM&Billing systems development
• Put new processes and procedures into operation (documentation, staff coaching and control, reporting providing, efficiency control)

Main launched projects:

• Development and implementation of full-featured new functional in CRM-system(Service Desk) for B2B customers lifecycle support.
• Transfer the B2B call center to Cisco Finesse telephony system (IVR logic, dashboards, integration requirements, etc.)
• B2B customer segmentation (logic and full implementation)
• BI B2B analytics automation(logic and full implementation)

• Developed methods of Customer voice collection
• Handled complicated issues and complaints, ensured e2e appropriate solutions
• Conducted root-cause analysis of Customer satisfaction with products, processes and communication channels using individual complaints, CSAT, CES, NPS datasets.
• Initiated and launched: changes of business processes; activities directed to increase products technical quality; support teams education and control activities; improvement of cross-functional cooperation.

• Provided keyaccount customers with e2e excellent assistance in all possible points of contact.
• Coordinated and coached team of 3 in superior services delivering and effective troubleshooting.
• Ensured high rates of CLV, customer satisfaction and retention.

• Attracting CaBaRe guests to special promo-events designed to convince people to buy a product.