Olga Ribák
Maastricht
Summary
Dynamic Shift Manager at McDonald's with a proven track record in workforce development and customer service excellence. Skilled in strategic decision-making and process improvement, I successfully enhanced guest satisfaction scores and mentored team members, fostering a collaborative environment that boosted productivity and morale.
I am a highly organized and detail-oriented. My passion for continuous learning is a driving force in both my personal and professional life. I am fueled by the thrill of discovering and assimilating new information. This enthusiasm not only keeps me on my toes but also fuels my
commitment to staying adaptable and open-minded.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
06.2024 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on food preparation and customer service protocols.
- Implemented inventory management processes to maintain stock levels and reduce waste.
- Monitored employee performance, providing feedback to enhance productivity and morale.
- Resolved customer complaints effectively, enhancing overall guest satisfaction scores.
- Assisted in financial reporting, tracking sales trends to inform operational decisions.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Piano Teacher
Private Music School
10.2023 - 02.2024
- Developed individualized lesson plans to cater to diverse student learning styles
- Implemented engaging teaching techniques to enhance student interest and retention
- Assessed student progress through regular evaluations and feedback sessions
- Organized recitals and performances to showcase student achievements and foster community involvement
- Collaborated with parents to discuss student development and address concerns
Waitress Trainer
BlueBell
10.2022 - 06.2023
- Mentored junior waitstaff to foster a supportive learning environment and improve retention rates.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Barista
Tazza S.r.o.
10.2019 - 05.2020
- Prepared high-quality coffee beverages while ensuring adherence to recipes and brewing standards.
- Operated espresso machines and grinders, maintaining cleanliness and functionality for optimal performance.
- Provided exceptional customer service by actively engaging with patrons and addressing inquiries efficiently.
- Assisted in inventory management by tracking supplies and placing orders to prevent shortages.
Factory Production Worker
Climax.cz
06.2019 - 08.2019
- Operated machinery to assemble products efficiently and maintain production flow.
- Conducted quality inspections to ensure adherence to safety and production standards.
- Collaborated with team members to optimize workflow and reduce downtime.
Education
DiS.art - Department of Wind And Percussion Instruments
Conservatory
Kosice, Slovakia06-2024
No Degree - Department of Wind And Percussion Instruments
Conservatory
Uzhorod, Ukraine06-2018
Skills
- Efficient cash transactions
- Strategic decision-making
- Customer service expertise
- Workforce development
- Mentoring and coaching
- Reporting and documenting
- Effective listening skills
- Computer skills
- Coordinating daily operations
- Process improvement strategies
- Multidisciplinary collaboration
- Logistics management
Languages
English
Full Professional
Hungarian
Professional Working
Slovak
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Shift Manager
McDonald's Restaurant
06.2024 - Current
Piano Teacher
Private Music School
10.2023 - 02.2024
Waitress Trainer
BlueBell
10.2022 - 06.2023
Barista
Tazza S.r.o.
10.2019 - 05.2020
Factory Production Worker
Climax.cz
06.2019 - 08.2019
DiS.art - Department of Wind And Percussion Instruments
Conservatory
No Degree - Department of Wind And Percussion Instruments
Conservatory