Olena Krucherova
Breda
Summary
To contribute to CPM Role in Maersk Line by leveraging my skills and
experience while continuously developing my personal and professional knowledge.
Overview
19
19
years of professional experience
Work history
Customer Success Partner NWC FMCG & REEFER team
Maersk Netherlands B.V.
Rotterdam, Netherland
2022.04 - 2025.09
- Responsible for developing customer relationships that promote loyalty and retention.
- Partner with the Sales Team to ensure that we win, retain and grow with our customers to achieve the expected business outcomes with Maersk Solutions.
- Drive customer performance, compliance and forecasting.
- Internal tender handling and negotiation, and seamless coordination of the implementation of the awarded volume.
- BAF approval
- Rate structure discussing for Heineken / assistance for Rate Structure buyilling for Barry Callebaut
- Following world tendencing in charge application, Conegtions, PSS, increase and decrease charge and informing them accordingly.
- Manage customer NAP’s
- Subsequent round coordination with TCM
- Coordinate contract implementation
- L&S quoting and negotiation (internal)
- Coordinate with product teams & TCM
- Approval special terms & conditions
- Contracting coordination for all products
- Run additional business/mini tenders, negotiate, share nominations and coordinate implementation
- Collection escalation / Delivery escalation
- Invoice quality follow up
- Role Duties
- Crafted effective sales strategies, contributing to increased profit margins.
- Understood regulatory and statutory guidelines to deliver compliant legal advice.
External Sales specialist
Maersk Ukraine LTD
Kyiv, Ukraine
2017.09 - 2022.04
- Was invited to Kiev to represent Maersk in the capital of country
- To develop and target BCO accounts
- Enlarging SOW of the current clients
- Invite into work big producers on the local market
- Local focal for Africa trades in Ukraine: W3, Z4, Z5, S3
- Market general research of the whole market
- Close contact on weekly basis with ROM teams to form relevant market rate levels for Africa
- Following salesforce process in order to keep the flows updated for better control
- Deeper dive into inland logistics.
- By implementing longer logistics chain into client's process keep client more dependent on our service
- Role Duties
- Managed key accounts whilst ensuring superior service delivery standards.
- Strengthened client relationships for repeat business with excellent communication skills.
- Increased customer satisfaction by effectively addressing and resolving issues.
Internal Sales Specialist
Maersk Ukraine LTD
Odesa, Ukraine
2010.01 - 2017.08
- Keep on developing improved pool of client that I managed to raise from online pool
- Inviting more direct client
- Enlarging SOW of current clients
- Following salesforce process in order to keep the flows updated for better control
- Finding niche areas to develop our presence on the market
- To deeper into inland logistics: CHB, IHE, IHI, warehousing, REF warehousing
- Led sales presentations to prospective clients for new contract wins.
Internal Sales Specialist
Maersk Ukraine LTD
Odesa, Ukraine
2010.01 - 2017.08
- Keep on developing improved pool of client that I managed to raise from online pool
- Inviting more direct client
- Enlarging SOW of current clients
- Following salesforce process in order to keep the flows updated for better control
- Finding niche areas to develop our presence on the market
- To deeper into inland logistics: CHB, IHE, IHI, CHB, warehousing, REF warehousing
- Role Duties
Online SAL representative
Maersk Ukraine LTD
Odesa, Ukraine
2009.08 - 2010.01
- Develop Online segment – get more online spot clients on board under higher rates
- Arrange proper pricing process that could be controlled and logical
- Arranging SAP follow up
- Arranging Salesforce update on daily basis
- Develop selected client and hunt for promising accounts from this online pool
- Improve IQ, performance of top 30 accounts, Improve NPS of the country
- Role Duties
Sales specialist
CMA CGM Ukraine
Odesa, Ukraine
2007.01 - 2009.08
- Hunting direct clients
- Enlarging SOW of the clients
- Following CRM process in order to keep the flows updated for better control
- Market research follow up
- Finding niche areas to develop our presence on the market
- Role Duties
Export / Import Customer service
CMA CGM Ukraine
Odessa
2006.08 - 2007.01
- Processing export / import bookings
- Issuance of BLs, invoices, relevant process certificates
- Invoice quality drive
- Contracts signing and managing contracting process
- Client card creation (portfolio)
- FIN control balance
- Improving customer communication process with in order to get client more involved into work with Line
- Role Duties
Education
Bachelor degree - Philology, Teacher of English Language
Kharkiv State University Named After Karazina
Kharkiv 1999.01 - 2003.01
Master Degree - Philology, Interpreter of English & French Langu
Kharkiv State University Named After Karazina
Kharkiv 2003.01 - 2004.01
Bachelor degree - Company Management and Administration
Shipbuilding National University Named After Makarov
Mykolaiv 2012.01 - 2014.01
Maersk Sales College 1
Turkey, Istanbul 2016.01 -
Maersk Sales College 2
Napoli, Italy 2016.07 -
Maersk Sales College 3
Madrid, Spain 2018.01 -
Skills
- Strong teamwork and collaboration
- Quick adaptation to new processes
- Self-driven learning and development
- High stress resistance and decision-making under pressure
- Time management and ability to prioritize tasks
- Structured and high organizational skills
Accomplishments
- Demonstrated resilience in rapidly changing environments.
- Successfully adapted to various roles across global operations.
References
- Valentin Zhuchenko, product development manager, +380503835619, CMA CGM Ukraine
- Roman Koloiаnov, General manager, +380504924087, Maersk Ukraine LTD
- Christina Sanos, Maersk Netherlands B.V. as agent for the carrier Maersk A/S (current Manager)
With Christina Sanos we initiated my PDP. She is completely aware that I willing to grow and this role is of high interest for me.
- Worked/working close to Maria Fernandez del Olmo, Nataliia Pastukhova, David Borras Iglesias, Olaf Then-Bergh, Elien Bodart , Barbara Deleersnijder and etc.
Interests
Hobbies: skiing and traveling, During my spare time, I enjoy doing arts and crafts and spending time outdoors with friends
Personal Profile
- I am married and have two kids: daughter and son
- Shipping and logistics professional with over 16 years’ experience in the industry, building strong service structures for customers, visibly driving their experience and promoting loyalty and long-term results. Throughout my career, I have developed an excellent track record of reliability, a strong sense of responsibility and resilience which has allowed me to work well in high-pressure environments that demand a consistent output of exceptional quality work.
Timeline
Customer Success Partner NWC FMCG & REEFER team
Maersk Netherlands B.V.
2022.04 - 2025.09
Maersk Sales College 3
2018.01 -
External Sales specialist
Maersk Ukraine LTD
2017.09 - 2022.04
Maersk Sales College 2
2016.07 -
Maersk Sales College 1
2016.01 -
Bachelor degree - Company Management and Administration
Shipbuilding National University Named After Makarov
2012.01 - 2014.01
Internal Sales Specialist
Maersk Ukraine LTD
2010.01 - 2017.08
Internal Sales Specialist
Maersk Ukraine LTD
2010.01 - 2017.08
Online SAL representative
Maersk Ukraine LTD
2009.08 - 2010.01
Sales specialist
CMA CGM Ukraine
2007.01 - 2009.08
Export / Import Customer service
CMA CGM Ukraine
2006.08 - 2007.01
Master Degree - Philology, Interpreter of English & French Langu
Kharkiv State University Named After Karazina
2003.01 - 2004.01
Bachelor degree - Philology, Teacher of English Language
Kharkiv State University Named After Karazina
1999.01 - 2003.01