Olena Butkevych
Roosendaal,NB
Summary
Dedicated and customer-oriented Sales Associate with a passion for delivering quality service and creating a positive in-store experience. Skilled in assisting customers with product selection, providing personal recommendations, and ensuring the store’s visual appeal. Committed to maintaining a collaborative work environment by training and mentoring new colleagues. Known for strong communication, problem-solving abilities, and a keen eye for store organization and product displays.
Overview
5
5
years of professional experience
Work History
Sales Associate
Wellensteyn
03.2025 - Current
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Superdry
12.2023 - 12.2024
- Provided high-level customer service by assisting shoppers with product selection, addressing inquiries, and ensuring a positive shopping experience.
- Managed stockroom operations, including receiving and sorting incoming deliveries, ensuring products were properly tagged, and organizing inventory for easy access.
- Operated the cash register and POS system efficiently, processing customer transactions, handling cash, credit/debit card payment, processing exchanges and returns from online store and handled customers complaints. Learned to work in a high-paced environment.
- Trained and mentored new colleagues, providing guidance on customer interaction, sales techniques, and store operations.
Customer service representative
Jan de Rijk logistics
11.2022 - 05.2023
- Acted as the primary point of contact between customers and logistics team, ensuring smooth communication and resolution of inquiries related to shipping, delivery.
- Managed and tracked customer orders from placement to final delivery, ensuring on-time and accurate shipment using internal systems and third-party carriers.
- Processed customer returns and exchanges, ensuring compliance with company policies and handling any potential escalations.
- Developed and maintained strong relationships with customers, ensuring high levels of retention and satisfaction.
Visual merchandiser
Sokol room, multibrand boutique
05.2020 - 03.2022
- Designed and executed visually compelling displays and layouts that align with the brand’s image, ensuring a high-end shopping experience that encourages customer engagement and maximizes sales.
- Worked closely with store management and the marketing team to create seasonal visual concepts, adapting designs to highlight key collections and promotions.
- Conducted regular store walk-throughs to assess and adjust visual setups, ensuring that displays were neat, appealing, and aligned with current merchandising strategies.
- Implemented brand guidelines and trends to maintain a luxurious and fashionable shopping environment, enhancing the customer experience.
Education
Applied linguistics department
Ushinsky Pedagogical University
01.2010
Skills
- Customer Service
- Sales Performance
- Training and mentoring
- Team Collaboration
- Visual Merchandising
- Conflict resolutions
LANGUAGES
Ukrainian-native
English-fluent
Dutch-intermediate
Russian-fluent
German-basic
Timeline
Sales Associate
Wellensteyn
03.2025 - Current
Sales Associate
Superdry
12.2023 - 12.2024
Customer service representative
Jan de Rijk logistics
11.2022 - 05.2023
Visual merchandiser
Sokol room, multibrand boutique
05.2020 - 03.2022
Applied linguistics department
Ushinsky Pedagogical University
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