Olena Bukhanchuk
Zhytomyr
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Housekeeping Room Attendant
De Branding Hotel
04.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Receptionist
Anqor
01.2022 - Current
- Check-in and check-out refugee guests, follow orders of the Hotel manager.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Communication with the Gemeente and company.
- Enter working hours for employees into the system.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Administrator in the Italian restaurant
Reikartz Hotel Group
12.2021 - 02.2022
- Do an inventory and make the schedule for employees
- Close the cash register
- Creating menus for guests on their holidays
- Make a grocery purchase.
- Collected, validated, and distributed information to employees.
- Improved employee productivity with effective time management strategies for daily tasks.
Administrator in the sushi restaurant
Kilogram
01.2019 - 03.2021
- Do an inventory, respond to calls, and take orders from the guests.
- Make the schedule for employees.
- Close the cash register.
- Collected, validated, and distributed information to employees.
The administrator of the fitness club
Fitness club Klubnika
10.2018 - 12.2018
- Register clients, sell season tickets, sell products in the fitness club, grocery shopping.
Waiter
Pab 'Fregat'
06.2013 - 09.2013
- Served guests, accepted orders, worked with cash registers and solved customer problems.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Master's degree in Law
National Academy Of Internal Affairs
Ukraine, Kiev05.2019
Bachelor of Law
National Agroecological University
Ukraine, Zhytomyr06.2016
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Team Collaboration
- Word Processing
- Catering Coordination
First Name
Olena
Last Name
Bukhanchuk
Country Of Residence
Ukraine
City Of Residence
Zhytomyr
Place Of Birth
Ukraine/Zhytomyr
Height
169
Weight
52
Children
No
Smoker
No
Personal Information
- Age: 30
- Health: Good
- Date of Birth: 04/03/1994
- Gender: Female
- Nationality: Ukrainian
- Marital Status: Single
Timeline
Housekeeping Room Attendant
De Branding Hotel
04.2024 - Current
Receptionist
Anqor
01.2022 - Current
Administrator in the Italian restaurant
Reikartz Hotel Group
12.2021 - 02.2022
Administrator in the sushi restaurant
Kilogram
01.2019 - 03.2021
The administrator of the fitness club
Fitness club Klubnika
10.2018 - 12.2018
Waiter
Pab 'Fregat'
06.2013 - 09.2013
Master's degree in Law
National Academy Of Internal Affairs
Bachelor of Law
National Agroecological University
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