Oksana Bespalko
Customer Success Executive
Rotterdam
Summary
With 14 years of expertise in customer service coordination, logistics, and supply chain management, I excel at ensuring seamless operations across international and cross-border contexts. My background spans: Customer Service Excellence: Skilled in handling customer inquiries, managing order processes, and fostering client satisfaction. Logistics Operations: Proficient in navigating complex supply chains, including commodity-dependent industries influenced by harvest cycles, shipping line disruptions, and workforce challenges. E-Commerce Acumen: Experience with Amazon UK, optimizing sales, inventory, and customer service tailored to the e-commerce landscape. Data-Driven Decision Making: Expertise in SAP Fiori, Blue Yonder, and Power BI, enabling insightful analytics to enhance efficiency and refine strategies. Entrepreneurial Insight: A track record of applying innovative approaches to business challenges. My commitment lies in leveraging operational expertise to optimize processes, reduce costs, and deliver exceptional customer experiences.
Overview
2025
2025
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Customer Success Executive
1-2-Taste
2 2024 - Current
- Managing Customer Communications: Responding to inquiries and following up on orders
- Coordinating with customers on requirements, timelines, and confirmations
- Addressing and resolving complaints with professionalism and efficiency
- Maintaining a proactive approach to customer service, ensuring clear communication
- Collaborating with supply chain and logistics to ensure timely deliveries
- Creating, confirming, and managing POs
- Monitoring order progress, troubleshooting issues, and escalating as necessary
- Processing orders from receipt of customer PO to delivery follow-up and providing POD
- Ensuring accurate documentation, including invoices, transport arrangements, shipping docs, and certifications
- Working with customer forecasts to anticipate and fulfill future needs
- Coordinating with suppliers/production to align inventory with forecasted demand
- Reviewing and adjusting inventory levels based on demand and availability
- Establishing processes to minimize delivery delays and enhance satisfaction
- Maintaining collaborative relationships with teams for seamless task completion
- Following up on sample requests and updating the team and customers accordingly
- Addressing customer feedback by liaising with internal departments
- Following up on internal issues affecting deliveries and escalating to leadership if necessary
- Ensuring Incoterms and shipping instructions are followed accurately
- Maintaining regular touchpoints with customers to ensure satisfaction and anticipate future needs
- Gathering customer information to better cater to their requirements
- Coordinating with various teams, including supply chain, suppliers/production, logistics, and accounts, to resolve inquiries
- Ensuring timely communication across departments for smooth order processing and delivery
Customer Service Coordinator
Dole Sunshine Company
08.2021 - 02.2024
- Preparation of a Commercial Proposal (quotations) to retailers, foodservice customers
- (Responsible for the UK market retailers (Tesco, Asda-Walmart, Morrisons, Sainsbury, Waitrose, WHSmith), Switzerland, E-Commerce AMAZON.UK)
- Handling the entire circle of the ordering process (SAP, SAP FIORI)
- Collaboration with factories in terms of availability of fruits and packaging material
- Collaboration with factories to maintain production based on the forecast
- Maintaining forecast with customers to avoid shortages and waste of food
- Using Forecast tools (Blue Yonder, UDM)
- Registration of Claims / QA
- Managing Q&A processes to address customer queries promptly
- Collaboration with transport companies/shipping lines about the availability, qty and capacity of containers if needed
- Following up with transport companies/shipping lines for tracking ETA, shipping documentation, keeping retailers updated of all changes
- Collaboration with customers on a subject of shortages and negotiation deadline and possibility to provide goods to the customers in accordance with delay on production
- Communicating with customers as well as with the supply chain to track a level of stock for products with short BBE to arrange distress orders and avoid food disposal
- Collaboration with the Finance department in terms of confirmation of payment/ changing cost / approval for Commercial Proposals / Credit NotesRMA/ Tracking budget for promotions
- Reporting to the Finance department monthly
International CS and Supply Chain Coordinator
Dow
01.2021 - 08.2021
- Preparation of a Commercial Proposal (quotations) to distributors and customers
- Registration of Warranty Claims
- Collaboration with transport companies on a subject of the qty and capacity of containers, EDT of picking up from factories
- Following-up with transport companies Estimated Delivery Time, custom documentation, keeping distributors updated of all changes
- Collaboration with factories in terms of availability of goods in warehouses
- Collaboration with customers on a subject of shortages and negotiation deadline and possibility to provide goods to the customers in accordance with delay on production
- Collaboration with factories to maintain production of short parts
- Collaboration with the Finance department in terms of confirmation of payment/ changing cost / approval for Commercial Proposals / Credit Notes for shortages, damaged spare parts etc
- Collaboration with Legal Department and monitoring payments of direct customers by using LexisNexis (in case if necessary), to fulfill KYC procedure (anti laundering money)
- Reporting to the Finance department
- Creating/Archiving all folders and document flow for each transaction
- Assistance to a Project Manager in reports for forecast, for organizing stock in accordance with shortages, reclamation and general customer needs
Technical Assistant
South Stream Transport B.V.
02.2018 - 12.2020
- Follow up all obligations of contractors under the contracts
- Coordinate all activities related conditions of contacts
Account Manager Legal
BlauStein
09.2017 - 02.2018
- Coordinating activities concerning incorporation and administration of legal entities
Owner
Panty Room - Rotterdam
07.2015 - 07.2017
Export Sales Representative
Kimsel Kimyevi End.Ham.San.Tic.A.Ş.
01.2012 - 10.2015
A Chief Accountant in credit departments and consolidated reporting specialist
Commercial Bank ''RBA'' Moscow
01.2006 - 01.2009
Education
Master's degree - Finance and Credit
Moskovskiy Gumanitarno-Ekonomicheskiy Universitet
01.2008 - 01.2010
Master's degree - Faculty of Economics
Moskovskiy Gumanitarno-Ekonomicheskiy Universitet
01.2004 - 01.2008
High School - Finance and Credit
International School of Economics High School of Banking
01.1998 - 01.2000
High School - undefined
55th School
01.1990 - 01.1998
Skills
SAP
Certification
Responsive Web Design
Currentposition
Customer Success Executive at 1-2-Taste
Timeline
Customer Service Coordinator
Dole Sunshine Company
08.2021 - 02.2024
International CS and Supply Chain Coordinator
Dow
01.2021 - 08.2021
Technical Assistant
South Stream Transport B.V.
02.2018 - 12.2020
Account Manager Legal
BlauStein
09.2017 - 02.2018
Owner
Panty Room - Rotterdam
07.2015 - 07.2017
Export Sales Representative
Kimsel Kimyevi End.Ham.San.Tic.A.Ş.
01.2012 - 10.2015
Master's degree - Finance and Credit
Moskovskiy Gumanitarno-Ekonomicheskiy Universitet
01.2008 - 01.2010
A Chief Accountant in credit departments and consolidated reporting specialist
Commercial Bank ''RBA'' Moscow
01.2006 - 01.2009
Master's degree - Faculty of Economics
Moskovskiy Gumanitarno-Ekonomicheskiy Universitet
01.2004 - 01.2008
High School - Finance and Credit
International School of Economics High School of Banking
01.1998 - 01.2000
High School - undefined
55th School
01.1990 - 01.1998
Customer Success Executive
1-2-Taste
2 2024 - Current
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