Oguzhan Ozcan
IT Support Specialist
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Support Specialist
PwC
Utrecht
07.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Industrial Engineering
National Defense University
Ankara 08.2011 - 08.2015
Skills
Technical issues analysis
undefinedCertification
Data Analytics Online Academy
Hobbies
Skiing
Hiking
Timeline
Data Analytics Online Academy
11-2022
IT Support Specialist
PwC
07.2022 - Current
Bachelor of Science - Industrial Engineering
National Defense University
08.2011 - 08.2015
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