Oghenetega PROSPER Edafienene
St. John’s
Summary
Dynamic customer service professional with proven success at TAYMAX-PLANET FITNESS, excelling in relationship management and problem-solving. Recognized for enhancing member satisfaction and maintaining operational excellence. Proficient in point-of-sale systems and committed to fostering positive interactions, ensuring a welcoming environment for all clients.
Overview
6
6
years of professional experience
Work History
Overnight Member Service Representative
TAYMAX-PLANET FITNESS
St. John's
09.2024 - Current
- Audited customer account information to identify discrepancies and implement effective solutions.
- Maintained cleanliness and readiness of gym facilities for member use.
- Enhanced member relationships through exemplary service during all interactions.
- Supported members with account inquiries, transaction processing, and issue resolution.
- Managed calls for new sign-ups, service cancellations, and cross-selling opportunities.
- Greeted customers with professionalism and friendliness to create a welcoming environment.
Manger
Priceless Laundromat
Warri
05.2021 - 06.2023
- Oversaw daily operations of laundromat, ensuring efficient equipment usage.
- Hired, trained, and supervised staff to maintain service excellence.
- Addressed customer complaints and feedback, achieving high satisfaction levels.
- Managed cash flows, records, bookkeeping, and financial reporting processes.
- Tracked inventory supplies to optimize stock levels.
- Ensured compliance with safety regulations for employees and customers.
- Cultivated strong relationships with customers and employees to enhance community engagement.
Customer Service Representative
Pricelez Craft’ n Print
Warri
06.2019 - 11.2020
- Addressed customer inquiries regarding printing services to enhance satisfaction.
- Assisted in order placement by accurately capturing all relevant details.
- Resolved customer issues to ensure adherence to company standards.
- Ensured final printed products met delivery expectations and quality requirements.
- Managed billing, invoicing, and payment processes for customer orders.
- Developed and maintained strong customer relationships through personalized service.
Education
Associate of Applied Science - Mechanical Engineering
College of The North Atlantic
Rigid RoadSkills
- CAD software proficiency
- Attention to detail
- Problem solving
- Relationship management
- Equipment maintenance
- Customer service and support
- Project management
- Team collaboration
- Point-of-sale systems
Languages
English
Professional
References
References available upon request.
Timeline
Overnight Member Service Representative
TAYMAX-PLANET FITNESS
09.2024 - Current
Manger
Priceless Laundromat
05.2021 - 06.2023
Customer Service Representative
Pricelez Craft’ n Print
06.2019 - 11.2020
Associate of Applied Science - Mechanical Engineering
College of The North Atlantic
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