Odetha N. Malili
Amersfoort
Summary
Dedicated professional with over 8 years of experience in customer service and a recent background in the hospitality industry, managing my own Airbnb. Skilled in creating welcoming guest experiences, resolving inquiries with empathy, and maintaining high standards of cleanliness and organization. Proven ability to adapt to dynamic environments and exceed customer expectations. Seeking to bring my expertise in service and hospitality to a customer-focused role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Pre-Check Manager
Freelance
01.2024 - 11.2024
- Managed and coordinated pre-check processes for hotels to ensure seamless operation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Owner/ Manger Airbnb
Self
01.2023 - 11.2024
- Assisted other hosts and guests by resolving inquiries and complaints promptly
- Facilitated seamless booking and account management processes
- Provided exceptional customer service, maintaining a high level of professionalism and empathy
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Washed and folded towels and linens to properly stock guest rooms.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before check-in.
- Streamlined linen inventory management, ensuring adequate supply for daily operations without overstock.
Retail Customer Consultant
Stanbic Bank
10.2014 - 02.2018
- Provided personalized service to customers, assisting with financial transactions and product inquiries
- Developed strong relationships with clients to ensure long-term satisfaction
- Consistently met and exceeded sales and customer satisfaction targets
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
Education
Bachelor of Science - Computer Science
University of The People
Pasadena, California 01-2022
Skills
- Attention to detail
- Organizational skills
- Written & verbal communication
- Customer service
- Problem-solving
- Cultural adaptation
- Time management
- Clean and neat
Languages
English
Dutch
Certification
Effective Problem-Solving and Decision-Making - University of California, Irvine
Leadership and Emotional Intelligence - Indian School of Business
Travelling, Interior design, Language learning, Networking and Volunteering
Traveling has enhanced my cultural awareness and adaptability, while my interest in interior design helps me create welcoming and aesthetically pleasing spaces. Language learning reflects my dedication to improving communication and connecting with diverse individuals. Networking allows me to build meaningful relationships and stay informed about industry trends, and volunteering demonstrates my commitment to serving others and making a positive impact in the community.
Timeline
Hotel Pre-Check Manager
Freelance
01.2024 - 11.2024
Owner/ Manger Airbnb
Self
01.2023 - 11.2024
Retail Customer Consultant
Stanbic Bank
10.2014 - 02.2018
Bachelor of Science - Computer Science
University of The People
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