Hi, I’m
Obinna Patrick Onumajuru
Surulere
Summary
Graduate in office technology management with a background in high-pressure environments. Expertise in customer service and company image enhancement. Proficient in problem resolution, effective communication, and relationship management. Committed to procedural adherence and cultivating customer loyalty.
Overview
9
years of professional experience
1
Certification
Work History
Cedar Microfinance Bank
Loan Officer
01.2024
Job overview
- Client Acquisition and Evaluation:
- Identifying potential borrowers within the target market through outreach and networking.
- Conducting thorough client interviews to assess financial needs and eligibility for loans.
- Gathering necessary documentation like income proof, collateral details and guarantor information.
- Loan Disbursement and Monitoring:
- Disburse approved loans to borrowers upon completion of necessary formalities.
- Regularly monitor loan repayments and identify potential delinquency issues.
- Conduct follow up with borrowers experiencing repayment and difficulties.
- Compliance and Risk Management:
- Adhere to all microfinance regulations and lending policies.
- Maintain accurate loan documentation and records.
- Minimize loan defaults and manage portfolio at risk (PAR) levels.
- Community Engagement:
- Build strong relationships with local businesses and entrepreneurs.
- Participate in financial literacy initiatives to educate potential borrowers.
- Promote microfinance products and services to the target market community.
Gardeners Advertising Firm
Client Service
01.2018
Job overview
- Managing client inquires via phone, email, online in a timely manner.
- Scheduling meeting with clients.
- Providing client with technical assistance on products and services.
- Directing client complains or complex queries to relevant department in a timely manner.
- Expediting serious issues to management towards prompt resolution.
- Maintaining clients records and documentation process.
- Building positive client’s relationship by checking in regularly and following up on active process.
National Youth Service Corps (NYSC)
Teacher
01.2021 - 01.2022
Job overview
- Role:
- Planning and delivering lessons
- Preparing students for examinations
- Maintaining up-to-date subject knowledge
- Assessing student progress
Consol Nigeria Limited
Customer Care
01.2013 - 01.2014
Job overview
- Manage large amount of incoming calls.
- Identify and assess customer’s needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communications procedures, guidelines and policies.
Education
National Youth Service Corps (NYSC)
01.2022
University of Benin (Uniben)Edo State
Bachelor's Degree from Business Education (Office Technology Management)
01.2019
Bedrock CollegeSurulere, Lagos
Senior School Certificate Examination
01.2013
Megley Nursery & Primary SchoolSurulere, Lagos
First School Leaving Certificate (FSLC)
01.2006
Skills
- Team Work
- Problem solving
- Communication
- Time Management
- Empathy
- Critical Thinking
- Adaptability
- Customer service
- Computer Literacy
Certification
Teachers Registration Council of Nigeria (TRCN) 2020
Languages
English,igbo,yoruba
Upper intermediate (B2)
Interests
Music,football,meeting people, reading
Timeline
Loan Officer
Cedar Microfinance Bank
01.2024
Teacher
National Youth Service Corps (NYSC)
01.2021 - 01.2022
Client Service
Gardeners Advertising Firm
01.2018
Customer Care
Consol Nigeria Limited
01.2013 - 01.2014
National Youth Service Corps (NYSC)
University of Benin (Uniben)
Bachelor's Degree from Business Education (Office Technology Management)
Bedrock College
Senior School Certificate Examination
Megley Nursery & Primary School
First School Leaving Certificate (FSLC)