Obadiah Titus Kinyanjui
Summary
Professional with experience in administrative and processing tasks, prepared to excel in this role. Known for reliability, flexibility, and strong teamwork, delivering consistent results. Adept at managing documents, data entry, and maintaining organizational systems. Strong communication, problem-solving skills, and ability to adapt to changing needs make valuable asset to any team.
Self-motivated and compassionate Caseworker with cumulatively over 10 years work experience in administrative and processing tasks, accurately assessing and documenting the needs of the refugees. Known for reliability, flexibility, and strong teamwork, delivering consistent results. Adept at managing documents, data entry, and maintaining organizational systems. Possess a strong background in Information Technology that leverage to keep detailed reports and manage databases on clients' information history. Astute in recognizing and analyzing problems, gathering relevant information, establishing facts, drawing valid conclusions, responding to case details promptly with strong communication, problem-solving skills, and ability to adapt to changing needs make valuable asset to any team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Processing Assistant II - Protection Unit
Church World Service
01.2023 - 09.2023
- Assisted in processing applications and documentation for refugee resettlement programs in collaboration with implementing partners including UNHCR, IOM, USCIS in compliance with required policies
- Conducted in-depth case management and streamlining to ensure protection cases were aligned for smooth processing in the refugee pipeline program
- Collaborated with team members and stakeholders to expedite specialized caseloads processing
- Facilitated special trainings and oversight for staff, conducting regular departmental training sessions
- Created effective communication materials, such as reports, presentations and newsletters to keep stakeholders informed and engaged in the program's process
- Developed training material for team members to improve skills and increase overall productivity for the special caseloads pipeline
- Supported case management by organizing client files and updating information in databases using data management by creating disaggregated data models, retrieving and analyzing various data points
- Managed and administered the USRAP program including implementing management policies and procedures
- Maintained confidentiality of sensitive information while handling client interviews and interactions.
Case Processing Assistant
Church World Service
08.2022 - 01.2023
- Processed and organized documentation for refugee resettlement applications, ensuring compliance with program standards.
- Managed large volumes of incoming refugee files, accurately categorizing and routing documents in the refugee database in accordance with the RSC standard operating procedure within specified timeframes.
- Accurately scheduled refugee appointments for field interviews improving service delivery efficiency and timely processing.
- Assisted in training new staff on operational procedures and best practices to enhance team performance.
- Responded to applicant inquiries and collaborated with external partners for case resolutions.
- Maintained accurate records in case management systems using QC systems, ensuring data integrity and accessibility by completing data entry and case preparation for refugee interviews.
- Monitored workflow challenges and suggested process improvements to enhance operational efficiency.
- Contributed to the achievement of the organizations goals by consistently meeting or exceeding performance targets in processing tasks.
Senior Caseworker
Church World Service
08.2014 - 02.2017
- Facilitated case management for diverse populations, ensuring access to essential services and resources.
- Reviewed pending cases and generated reports for refugee notification, ensuring that reports are centrally filed for easy retrieval.
- Verified case composition by collecting demographic and biographic data, completing case histories, taking photos, height and weight details of applicants
- Ascertained the quality of work produced by running Quality Check reports to ensure complete and accurate files and identify and correct processing errors before USCIS adjudication.
- Documented all internal & external contacts and relayed client information according to company and governmental guidelines.
- Conducted client interviews to gather information,assess need,and determine appropriate interventions.
- Maintained accurate records and reports regarding the clients' histories and progress, services provided, and their required information.
- Designed and updated standard operating procedures for the Adjudications Team.
- Forged and maintained key partner relations with UNHCR,IOM,USCIS,US Embassies and other implementing partners.
- Developed individualized service plans tailored to refugee processing, enhancing overall outcomes and satisfaction.
Case Processing Assistant
Church World Service
06.2011 - 08.2014
- Maintained accurate records in case management systems, ensuring data integrity and accessibility for team members.
- Improved the understanding of the program by refugee applicants and partners through developing materials and taking them step by step on the objectives of the program.
- Enhanced the proficiency in WRAPS application and maintained complete and accurate records as well as physical files of actions taken on a case.
- Assessed the viability of a case before passing it to the next stage in the process.
- Liaised with refugee applicants and partners to obtain additional information and respond to inquiries.
- Determined the correctness and completeness of the documents and information provided by the applicants.
- Performed regular quality assurance checks to ensure cases are consistently and correctly updated.
- Delivered decision letters and counseled the refugee applicants.
- Streamlined the business operations through optimization of ICT,people management and process management.
- Undertook all aspects of developing, marketing,and implementing technology initiatives within the organization.
- Smoothly managed technological change process in the organization by training and recruiting specialized staff.
IT Operations Manager
Dial-A-Home Services Limited
08.2006 - 11.2010
- Oversaw IT operations, ensuring seamless service delivery and system performance.
- Developed and implemented operational strategies to enhance service efficiency.
- Managed IT infrastructure upgrades to support business growth initiatives.
- Coordinated cross-functional teams for project execution and issue resolution.
- Streamlined the business operations through optimization of ICT,people management and process management.
- Undertook all aspects of developing, marketing,and implementing technology initiatives within the organization.
- Smoothly managed technological change process in the organization by training and recruiting specialized staff.
- Scheduled regular upgrades and backups of software and hardware systems to ensure the smooth running of all ICT systems, including anti-virus software, malware print services, and other email provision.
- Increased staff productivity by introducing innovative technology tools that streamlined daily tasks.
- Enhanced security measures by developing comprehensive information security policies and protocols.
- Achieved cost savings through the strategic procurement of hardware, software, and services.
Software and Hardware Engineer
Data Core Systems
08.2005 - 03.2006
- Designed and tested hardware components to meet project specifications.
- Collaborated with cross-functional teams to improve product functionality and reliability.
- Developed and implemented testing protocols to ensure compliance with industry standards.
- Analyzed performance data to identify areas for design optimization and cost reduction.
- Oversaw project timelines, ensuring timely delivery of hardware solutions within budget constraints.
- Researched emerging technologies, integrating findings into product development strategies for competitive advantage.
- Participated in internal audits of quality management system.
- Designed custom hardware solutions tailored to specific client requirements, leading to increased customer satisfaction levels.
IT Support Specialist
Ushidi Cyber Café
12.2004 - 09.2005
- Provided technical support for hardware and software issues to enhance user productivity.
- Diagnosed and resolved IT-related problems, ensuring minimal disruption to operations.
- Streamlined troubleshooting processes, reducing average resolution time significantly.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Cisco Certified Network Associate
Kenya College of Communications Technology
Nairobi10-2010
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture Technology
Nairobi05-2009
Microsoft User Support Engineering
Institute For The Management of Information System
Nairobi01-2004
Microsoft User Support Engineering
InfoTech Training Center
Nairobi01-2004
Management Information Systems
Augustana College
01-2001
Electrical And Electronic Engineering
The Kenya Polytechnic University College
Nairobi01-2001
Skills
- Deadline oriented
- Document processing
- Data storage management
- Efficiency optimization
- Data entry
- Quality assurance
Certification
- Certified BSAFE, UNDSS -
- Basic Security in the Field, UNDSS -
- Emergency First Aid, St. JOHNS AMBULANCE -
- Certified Radio Communication, St. JOHNS AMBULANCE -
- Licensed Community Emergency Response - St. JOHNS AMBULANCE -
Languages
English
Bilingual or Proficient (C2)
Swahili
Advanced (C1)
French
Elementary (A2)
Timeline
Case Processing Assistant II - Protection Unit
Church World Service
01.2023 - 09.2023
Case Processing Assistant
Church World Service
08.2022 - 01.2023
Senior Caseworker
Church World Service
08.2014 - 02.2017
Case Processing Assistant
Church World Service
06.2011 - 08.2014
IT Operations Manager
Dial-A-Home Services Limited
08.2006 - 11.2010
Software and Hardware Engineer
Data Core Systems
08.2005 - 03.2006
IT Support Specialist
Ushidi Cyber Café
12.2004 - 09.2005
Cisco Certified Network Associate
Kenya College of Communications Technology
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture Technology
Microsoft User Support Engineering
Institute For The Management of Information System
Microsoft User Support Engineering
InfoTech Training Center
Management Information Systems
Augustana College
Electrical And Electronic Engineering
The Kenya Polytechnic University College
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