Oana Irina Bajescu

Leadership and Vision

• Developed and communicated the product vision and strategy for the Customer 360 value stream, ensuring alignment with business objectives.
• Building the adoption of Salesforce as the Customer Master,creating the transition process across multiple business units together with Salesforce Lead Architects.

Stakeholder Management

• Engaged with senior stakeholders, Business Owners and SMEs to gather requirements, prioritize initiatives, and align on key deliverables.
• Facilitated workshops and meetings to ensure clear communication and consensus among cross-functional teams.

Product Development

• Created and maintained the product roadmap, prioritizing features and enhancements based on value and stakeholder feedback.
• Collaborated with development teams to translate business requirements into user stories and acceptance criteria.

Implementation and Rollout

• Supported the rollout of Salesforce Customer 360 features across various international business units, ensuring successful adoption and integration.
• Coordinated with Central Salesforce team, business units, and external vendors to ensure seamless implementation and data migration.

Team Management

• Provided guidance and direction to the development team, ensuring alignment with the product vision and roadmap.
• Conducted regular sprint planning, reviews, and retrospectives to optimize team performance and product delivery.

Continuous Improvement

• Monitored user feedback to identify areas for improvement and drive continuous enhancements of the released product
• Implemented best practices in agile methodology in collaboration with the Scrum Masters to improve efficiency and collaboration within the team.

• Translated customer opportunities & pain points into detailed product requirements.
• Organized product requirements into epics and implementable user stories.
• Owned and prioritized product backlog.
• Responsible for creating the product vision.
• Responsible for creating product plan and roadmap.
• Managed the SCRUM team together with the Scrum master.
• Managed to release together with the development team a key digital business banking capability for the US market.
• Investigated and corrected or escalated project problems.
• Maintained product plan by managing timelines and making proactive adjustments.
• Attended Agile ceremonies, demos and and stakeholder meetings.
• Liaised with product team and development team to help break down requirements.
• Interacted with internal and external stakeholders as voice of customer.

• Analyzed and translated business needs in requirements and project scope
• Documented the business requirements in line with the Backbase business model
• Performed as Product Owner for Development Team by managing Stakeholders expectations & product backlog, prioritizing and solving or escalating blocker issues
• Effectively supported the team with all the business knowledge

• Interacted with customers to understand business needs and proposed solutions with most business value
• Analyzed and translated business needs in requirements and project scope
• Evaluated closely with the internal development team and the external customer the client's current core business processes and workflow
• Documented customer's "As Is" processes
• Interacted with clients to ascertain requirements and expectations for development of new integrated web platforms, but also for the "Face-lift" of existing products
• Documented the business requirements in line with the New Client's business model
• Provided counseling and support in defining business functionalities
• Performed as subject matter expert for business domain area Insurance & Pensions
• Tailored techniques to support agile methodology implementation (Scrum)
• Performed as Internal Product Owner for Development Team by managing product backlog and solving or escalating blocker issues
• Performed as Subject matter expert in relation to certain modules of the developed product
• Effectively supported the team with all the business knowledge necessary to properly understand a requested feature and its business value
• Identified opportunities to streamline workflow by adding and modifying processes
• Acquired knowledge in business domains such as: media advertising campaign management & Employee Benefits
• Performed as Lead BA across multiple scrum teams in charge with ensuring that ENDAVA BA standards are followed across all scrum teams and the team is aware of all project's related changes and updates
• Speaker at the ENDAVA Analysis and Development Annual Conference,

• Analyzed and translated business needs into business requirements
• Documented functional requirements according to software provider's development methodology
• Interacted with software provider to offer support in understanding the business requirements
• Performed as facilitator between business stakeholders and the external software provider
• Delivered project status in steering committees and escalating blocker issues
• Obtaining the stakeholders' formal sign off approval for the documented business requirements
• Served as main source of support to UAT team
• Created user guide manuals

• Analyzed business needs from IT-Business perspective and offered consultancy & support in defining business functionalities
• Assessed and recommended solutions which bring most business value to customer based on the analysis of software capabilities and limitations
• Analyzed the impact of changes on the existing environments: applications, infrastructure and operations
• Facilitated the collaboration and communication between internal departments (IT and Business departments) and external providers during project implementation
• Managed conflicts, issues and changes in order to ensure that stakeholders and the project team remain in agreement on the solution scope
• Performed as IT Coordinator in large projects and coordinated projects without assigned Project Manager
• Effectively offered consultancy and contributed to new product development processes as subject matter expert for IT through the whole project life cycle
• Documented business requirements according to company's internal standards
• Collaborated with other IT functions (programmers, architects, infrastructure specialists) to establish the technical vision and analyze trade-offs between usability and performance needs
• Documented functional solutions according to company's internal standards based on the business business specifications and requirements artifacts
• Determine the estimated effort to perform Business Analysis tasks within a project's life-cycle
• Reviewed test plans initiated by both IT System Testing team and business team

• Performed as subject matter expert for actuarial related projects and changes
• Contributed in workshops to identify the customer's needs and define product business specifications
• Contributed to project launch phase (objectives, scope, resources, project plan)
• Documented or evaluated the specific actuarial business requirements
• Perform ad-hoc analysis and statistical studies to determine the actuarial parameters required in the pricing of the new products
• Created test scenarios and performed user acceptance testing and regression testing to secure delivery
• Coordinated user acceptance testing within the actuarial team
• Perform User Acceptance Testing for small fixes and projects,
• Assessed Insurance Risk Management user needs and processes and needs and identified and developed improvement solutions
• Performed as actuarial support for the customer service departments (Policy Service, Contact Centre and Underwriting) with actuarial issues
• Performed data quality checks on core system by defining and calculating data quality indicators
• Involved in specific insurance and reinsurance reporting (reserves, liquidity, solvability, margin analysis, forecast calculations) based on local regulatory requirements or group standards

• Analyzed the business needs from IT-Business perspective and offered consultancy & support in defining the business functionalities
• Assessed and recommended solutions which bring most business value to the customer based on the analysis of software capabilities and limitations
• Analyzed the impact of changes on the existing environments: applications, infrastructure and operations
• Managed conflicts, issues and changes in order to ensure that stakeholders and the project team remain in agreement on the solution scope
• Designed the functional solution and translated business requirements into functional specifications according to company's internal standards
• Collaborated with other IT functions (programmers, architects, infrastructure specialists) to establish the technical vision and analyze trade-offs between usability and performance needs
• Performed as trainer by performing Query AS400 training for both business and IT roles
• Performed support activities

• Developed and improved the technical tools necessary for extracting and all system data required for reporting
• Assured maintenance & implemented technical changes on the technical tools used for extracting and displaying all system data required for reporting
• Developed reports that reflect relevant indicators (productivity, effectiveness, KRI, KPI, MIS) and analyzed data results in order to align them with the company strategic and operational plans
• Developed and reported specific insurance & pensions indicators required by Romanian Regulator (ASF)
• Performed as team member in company projects in charge with creating reports relevant to the project
• documented Operations business needs and small changes using specific business requirements templates
• Participated on review process of procedures and rules in order to improve activity level of the department in accordance with company objectives
• Developed and improve the technical support necessary for quality control. Prepare periodic reports on quality control activities in the department
• Proposed methods and tools necessary for specific quality control to each division within the Operations Department;

• Evaluated standard applications for Life Insurance following defined underwriting guidelines
• Performed technical data verification, financial, occupational and medical evaluation for insurance proposal policies

• Used Life400 software to enter insurance proposals in limited time frame & maintaining very high level percentage of data accuracy