Oana Cristea
Bucharest
Summary
Professional Project Manager with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Results-oriented achiever with proven ability to achieve targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Cybersecurity Project Manager
Atos IT Solutions and Services SRL
01.2020 - Current
- Manage cybersecurity transition and transformation projects, ensuring scope, budget, and schedule adherence against business requirements.
- Procure necessary resources and collaborated with managers to mitigate risks and challenges.
- Keeps a close relation with customer's operational team and key decision makers
- Drives customer meetings and the follow-up process
Coordinates the project team - Drives the project initiation processes
- Gets involved in the design phase of the project
- Follows the project progress and elaborates reports
Is responsible for the quality of the delivered project
Change Coordinator
Atos IT Solutions and Services SRL
01.2015 - 01.2020
- Content and schedule coordination between client and Operation
- Responsible central technical contact person for management, client managers and client in case of incidents during operation;
- Technical Escalation Lead in case of Major Incidents and in creating a subsequent Root Cause analysis;
- Ensuring the compliance with Service Level Agreements (SLA)
- Handing over to the client services ordered by the client and provided by Operation
- Responsible with the setup, maintenance and control of the CMDB with respect to the relevant sections for TSM
- Control of deviations reported by the Capacity Management
- Participation in the planning with regard to the introduction of new releases, communication of the customer release plans into operation, and communication of the new releases (including patching) from the Operation to the client
- Coordination and planning of the required maintenance windows
Senior Support Sales Representative
S.C. ORACLE ROMANIA SRL
11.2007 - 12.2014
- Accountable for timely support renewals for medium and large customers in Brazil, Portugal and South Africa – including Public Sector
- Verifying contact details via phone or email
- Pricing and re-pricing the contracts
- Sending the renewal offer to customers
- Responsible for meeting productivity requirements on outbound calls for renewals
- Managing exceptions for customers with issues that may delay or inhibit renewals
- Educating customers on business practices and any associated contractual implications
- Ensure customer awareness and understanding of applicable elements of the Support portfolio
- Dealing with the contract database assigned by submitting the contracts to be activated, cancelled, migrated to other products etc
- Working together with different departments (finance, sales) from other countries in order to provide better services to customers
- Helping customers understand the renewal process and handling other queries they might have
- Actively involved in projects within GRSC: Audit, Quality, Consolidation and Buddy Program
Education
College / Bachelor's degree - Portuguese - French
University of Bucharest
06.2008
AGILE Service Manager - undefined
07.2019
ITIL Continual Service Improvement - undefined
06.2017
ITIL Service Transition - undefined
04.2016
ITIL Service Operations - undefined
10.2015
ITIL Foundation - undefined
03.2015
National Tourism Guide (Touropeator) and Tourism Agent and Guide - undefined
S.C. Tourism, Hotel & Restaurant Consulting Group S.R.L.
12.2007
Bachelor Degree - Intensive Portuguese
George Calinescu Highschool
06.2004
Skills
- Skilled in using Microsoft Office applications effectively
- Strong written and verbal communication
- Clear and professional communication
- Engaged listener
- Strong customer relationship management
- Collaborative team player
- Rapid learner with a sense of responsibility
Languages
Romanian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Dutch
Elementary (A2)
Timeline
Cybersecurity Project Manager
Atos IT Solutions and Services SRL
01.2020 - Current
Change Coordinator
Atos IT Solutions and Services SRL
01.2015 - 01.2020
Senior Support Sales Representative
S.C. ORACLE ROMANIA SRL
11.2007 - 12.2014
AGILE Service Manager - undefined
ITIL Continual Service Improvement - undefined
ITIL Service Transition - undefined
ITIL Service Operations - undefined
ITIL Foundation - undefined
National Tourism Guide (Touropeator) and Tourism Agent and Guide - undefined
S.C. Tourism, Hotel & Restaurant Consulting Group S.R.L.
Bachelor Degree - Intensive Portuguese
George Calinescu Highschool
College / Bachelor's degree - Portuguese - French
University of Bucharest
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