Nonkhululeko Masuku
Bergschenhoek
Summary
Experienced operations and people manager with a strong background in production, design, security operations, and workforce management within structured and high-pressure environments. Proven ability to lead large teams, manage production planning, implement process improvements, and oversee HR and payroll-related functions. Entrepreneurial, disciplined, and results-driven, with international exposure through trade fairs and cross-functional collaboration. Fluent in English, both written and spoken.
Overview
19
19
years of professional experience
Work History
Housekeeping Cleaner
Sendo Schoonmaak
Rotterdam, Netherlands
02.2026 - Current
- Maintained cleanliness and sanitation standards in residential and commercial spaces.
- Operated cleaning equipment, ensuring proper usage and maintenance protocols were followed.
- Trained new staff on effective cleaning techniques and company procedures.
- Developed efficient cleaning schedules to optimize workflow and reduce downtime.
Head of Security – Women’s Correctional Facility
Correctional Services, Eswatini
Eswatini
01.2020 - Current
- Managed and supervised over 200 security officers in a high-security correctional environment
- Drafted and implemented monthly duty rosters and schedules, ensuring full operational coverage
- Ensured daily security procedures were followed and executed accurately
- Prepared monthly and quarterly operational reports for senior management
- Maintained discipline, compliance, and adherence to institutional policies and procedures
Industries Assistant Manager
Correctional Services, Eswatini
Eswatini
01.2017 - 01.2020
- Managed and coordinated 35+ workshop leaders and vocational instructors across multiple production units
- Oversaw production planning, workflow coordination, and quality control
- Supervised design and manufacturing processes across ceramics, welding, carpentry, and upholstery workshops
- Supported continuous improvement in workshop efficiency and output
- Collaborated with HR and management on staffing, performance, and operational planning
- Represented the department at the Eswatini Trade Fair, showcasing inmate-produced goods annually
Payroll Officer (Secondment)
Correctional Services, Eswatini
Eswatini
01.2019 - 01.2019
- Worked within the payroll department managing salaries for over 4,000 correctional officers
- Ensured accuracy, compliance, and confidentiality of payroll data
- Supported HR processes related to remuneration and employee records
Vocational Instructor – Ceramics & Design
Matsapha Maximum Correctional Facility
01.2013 - 01.2017
- Delivered vocational training in ceramic design and production to long-term male inmates
- Designed products for ceramics, welding, carpentry, and upholstery workshops
- Guided production of goods displayed at national trade exhibitions
- Contributed to skills development, rehabilitation, and productivity programs
Business Owner / Creative Director
Self-Employed
01.2007 - 01.2011
- Founded and managed a ceramic design and production company employing 2 staff members
- Responsible for product design, production planning, sales, and staff supervision
- Successfully built a recognized brand within the handicraft sector
Education
Degree - Ceramic Design
Nelson Mandela Municipality Unirvesity
Port Elizabeth02-2004
Skills
- Team Leadership & People Management (International & Multicultural Teams)
- Production Planning & Workflow Management
- HR Processes & Payroll Exposure
- Process Improvement & Operational Efficiency (Lean mindset, 5S principles)
- Reporting & Documentation
- Scheduling & Resource Planning
- Design & Manufacturing Oversight
- Fluent English (Written & Spoken)
- Bathroom cleaning
- Kitchen cleaning
- Proper chemical usage
- Dusting techniques
- Restocking supplies
- Communication
- Housekeeping
- Mopping and sweeping
- Vacuuming and sweeping
- Physically strong
- Teamwork
- Customer service
- Dusting furniture
- Vacuuming
- Window washing
- Cleaning bathrooms
- Interior and exterior cleaning
- Residential cleaning
- Excellent oral and written communication
- Customer-oriented
- Health and safety compliance
- Restroom detailing
- Cleaning techniques
- Folding clean laundry
- FLUENT IN [LANGUAGE]
- Sorting and washing laundry
- Hardworking
- Dusting
- Customer feedback management
- Linen replacement
- Ironing clothing
- Mopping and buffing floors
- Multitasking and prioritizing
- Kitchen cleaning and dishwashing
- Trash collection and disposal
Timeline
Housekeeping Cleaner
Sendo Schoonmaak
02.2026 - Current
Head of Security – Women’s Correctional Facility
Correctional Services, Eswatini
01.2020 - Current
Payroll Officer (Secondment)
Correctional Services, Eswatini
01.2019 - 01.2019
Industries Assistant Manager
Correctional Services, Eswatini
01.2017 - 01.2020
Vocational Instructor – Ceramics & Design
Matsapha Maximum Correctional Facility
01.2013 - 01.2017
Business Owner / Creative Director
Self-Employed
01.2007 - 01.2011
Degree - Ceramic Design
Nelson Mandela Municipality Unirvesity
AWARDS & RECOGNITION
Best Handicraft Businesswoman of the Year – 2009, Best Handicraft Entrepreneur of the Year – 2010
MILITARY & SECURITY TRAINING
- Correctional Services Military Training 2012
- Completed 9 months of military-style training, including discipline, leadership, and security operations
cooking, walking, drawing
I love to cook i find it very relaxing plus i enjoy my food.
I takes walks to clear my head and stay fit.
I am a designer so I always have my sketchbook and pencil next to me for when i get ideas, I draw them don at the moment they come to me.