Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nissa Mokoginta

Nissa Mokoginta

Hoofddorp

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Attentive Customer Service Representative with 5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

5
5
years of professional experience

Work History

Customer Serivce Medewerker

Ceva logistics
11.2022 - Current
  • Building and maintaining strong customer relationships, ensuring customer satisfaction and loyalty
  • Building and maintaining strong customer relationships, ensuring customer satisfaction and loyalty
  • Collaborate with the operations team to gather information, provide timely solutions and escalate complex customer issues
  • Collaborate with the operations team to gather information, provide timely solutions and escalate complex customer issues
  • Embrace change, find comfort outside your own boundaries in an environment that requires quick thinking and quick action, and act as a role model for colleagues.
  • Skilled at working independently and collaboratively in a team environment.
  • Cultivated interpersonal skills by building positive relationships with others.

Customer Service

Kuehne & Nagel
04.2022 - 11.2022
  • Maintaining customer contacts regarding the progress of email shipments
    Entering shipments into the system
    Creating and entering orders
    Booking shipments with the integrators courier companies
    Providing timely collection orders.
  • Utilized customer service skills to provide exceptional service for repeat clientele.

Assistent Customs Broker

UPS
08.2021 - 08.2022
  • Team In box can manage
    Check incoming customs clearance requests for complete information and provide feedback to the customer if anything is missing
    Provide the application with a reference number
    Create that reference number in the system, adding the necessary documentation
    Monitoring that all customs clearance requests have been addressed.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service and Operations

Fedex TNT Experess
06.2019 - 08.2021
  • Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • support logistical administrative work
    - Responsible for internal, external email and telephone
    - Responsible for handling import shipments and handling export shipments
    - telephone with customers
    - paper handling of drivers
    - Checks whether the paperwork is complete, sorts documents, scans paperwork into the central data entry locations and archives the documents, customs and export documents.

Education

HBO European Studies -

Johanna Westerdijkplein 75, 2521 EN Den Haag
07.2016

MBO International Business Studies, Niveau 4 -

Maalderij 37, 1185 ZC Amstelveen
07.2013

Mavo (vmbo-tl) -

Herbert Vissers college
01.2010

Skills

  • Microsoft office
  • Outlook
  • Computer Skills
  • Paperwork Processing
  • Order Processing
  • Administrative Support
  • Case Management
  • Shipping and Logistics
  • Email Management
  • Order Placement
  • Inbound Customer Service

Personal Information

Date of Birth: 07/11/92

Timeline

Customer Serivce Medewerker

Ceva logistics
11.2022 - Current

Customer Service

Kuehne & Nagel
04.2022 - 11.2022

Assistent Customs Broker

UPS
08.2021 - 08.2022

Customer Service and Operations

Fedex TNT Experess
06.2019 - 08.2021

HBO European Studies -

Johanna Westerdijkplein 75, 2521 EN Den Haag

MBO International Business Studies, Niveau 4 -

Maalderij 37, 1185 ZC Amstelveen

Mavo (vmbo-tl) -

Herbert Vissers college

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Nissa Mokoginta