Niloofar Arabi
Brühl
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Offering creative and resourceful approach is ready to use and develop creative thinking, collaboration, and project management skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Software Quality Specialist
SAP SE
Walldorf, DEUTSCHLAND
2020.01 - Current
- Proactively monitor and manage both internal and customer incidents to ensure timely resolutions and uphold high service quality standards.
- Effectively execute the product backlog and oversee the distribution of tasks related to quality issues, ensuring efficient workflows and prioritization of critical tasks.
- Track, support, and manage the Clean Desk queue to ensure adherence to organizational standards.
- Assist in the management of the quality backlog by performing rigorous testing activities and validating requirements, ensuring compliance.
- Lead initiatives to enhance quality management, focusing on delivering high-quality products. Responsibilities include performance and quality assurance, tracking support tickets, and developing both manual and automated testing procedures.
- Collaborate closely with the development team to create hotfixes and associated requirements, ensuring prompt and effective resolution of identified issues.
- Enhance the delivery model by implementing the full FBE mode
- First Experience with AI Testing tool
Working Student
SAP SE
Walldorf, DEUTSCHLAND
2016.10 - 2019.09
- Experienced in administering development projects and providing comprehensive support to team and project managers. Served as Scrum Master, facilitating agile processes for the Scrum team. Collaborated with Delivery Managers, Product Owners, and Quality teams to assist in testing.
- Supported activities for S/4HANA Marketing Cloud by preparing meetings and presentations. Assisted in project management through updating task statuses, maintaining documentation, and creating product newsletters.
- Managed the publishing, editing, and updating of content for both internal and external SAP websites. Collected relevant information to support the development of social media and digital promotion strategies. Experienced in content management and digital service tools.
Education
Bachelor of Science - IT Management
University of Applied Management HDWM
Mannheim 2016.10 - 2019.09
Bachelor of Science - Computer Science
Islamic Azad University, Roudehen Branch
Iran 2002.09 - 2005.06
Skills
- Technical Skills
ABAP OO, START Automation Test tool, service now, MS office, sharepoint, Quality assurance related tools
- Soft Skills
Self-sufficient, team-oriented, resourceful, independent, communicative, patient, and attentive
Also skilled in adaptability, time management, problem-solving, and working effectively under pressure
Languages
German
Fluent
English
Fluent
Persian
Native
Spanish
Beginner
Affiliations
- Pilates, youga, Dance, Playing Handpan, Travelling, Travel content creation in Social Media
Timeline
Software Quality Specialist
SAP SE
2020.01 - Current
Working Student
SAP SE
2016.10 - 2019.09
Bachelor of Science - IT Management
University of Applied Management HDWM
2016.10 - 2019.09
Bachelor of Science - Computer Science
Islamic Azad University, Roudehen Branch
2002.09 - 2005.06