Summary
Overview
Work History
Education
Skills
Timeline
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Nikoloz Begalashvili

Tbilisi,Georgia

Summary

Customer experience professional with a strong background in support operations, team leadership, and training. Proven success leading teams and delivering cross-functional training for support agents, account managers, and shift managers. Known for clear communication, a hands-on approach, and driving continuous improvement in customer-focused environments.

Overview

6
6
years of professional experience

Work History

Trainer

Six Values
Tbilisi, Georgia
11.2024 - Current
  • Developed training programs for new employees in various operational areas.
  • Delivered engaging presentations to enhance team skills and knowledge retention.
  • Facilitated hands-on workshops to improve practical job competencies among staff.

Shift Manager

Six Values
Tbilisi, Georgia
03.2024 - 11.2024
  • Supervised daily operations to ensure smooth workflow and team efficiency.
  • Trained new staff on safety protocols and operational procedures.

Customer Support Specialist

Six Values
Tbilisi, Georgia
03.2023 - 03.2024
  • Assisted customers with inquiries and resolved issues promptly.
  • Collaborated with team members to improve service processes and workflows.
  • Managed customer accounts and maintained accurate records in the database.

Game Presenter

Evolution Gaming
Tbilis, Georgia
07.2021 - 05.2023
  • Presented live casino games to engage and entertain players.
  • Managed game flow to ensure smooth operations during live sessions.

Manager

Akasaka
Tbilisi, Georgia
07.2020 - 10.2020
  • Supervised daily operations and ensured adherence to company policies.
  • Coordinated team schedules and delegated tasks effectively.

Restaurant Waiter

9 mTA
Tbilisi, Georgia
07.2019 - 03.2020
  • Provided excellent customer service in a fast-paced dining environment.

Education

Bachelor of Science -

UG // University of Georgia
Tbilisi
09-2018

High School Diploma -

118 Public School Tbilisi
Tbilisi
05-2018

Skills

  • Employee training
  • Presentation skills
  • Customer service
  • Team building
  • Data management
  • Problem solving
  • Workshops facilitation
  • Remote learning
  • Engineering
  • Lesson planning

Timeline

Trainer

Six Values
11.2024 - Current

Shift Manager

Six Values
03.2024 - 11.2024

Customer Support Specialist

Six Values
03.2023 - 03.2024

Game Presenter

Evolution Gaming
07.2021 - 05.2023

Manager

Akasaka
07.2020 - 10.2020

Restaurant Waiter

9 mTA
07.2019 - 03.2020

Bachelor of Science -

UG // University of Georgia

High School Diploma -

118 Public School Tbilisi

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Nikoloz Begalashvili