Advanced User of Windows, Android
Nikoleta-Anastasia Karantoniou
Coordinator, Standards
Hilversum,NH
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Coordinator, Standards
Foot Locker EMEA HQ
07.2022 - Current
- Managing calendar schedules for department leaders, ensuring efficient coordination of appointments and meetings.
- Arranging, preparing, and hosting meetings for internal and external contacts, taking ownership of cadence and agendas.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals
- Coordinating communication and rollouts between EMEA stores and headquarters, ensuring seamless information flow.
- Supporting in creation of operating procedures and standards to enhance store productivity and customer experience.
- Enhancing operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Assisting in implementation and optimization of new compensation policies and initiatives aligned with organizational objectives.
- Managing complete order cycle, ensuring accurate and timely processing, fulfillment, and delivery.
- Facilitating cross-functional projects focused on compensation and rewards.
- Performing ad-hoc administrative duties, including expense management and correspondence handling, to support departmental functions.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Head Cashier
Bershka
09.2021 - 06.2022
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Streamlined checkout process for improved customer experience and reduced wait times.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Prepared bank deposit envelopes and store's daily profits in company's safe.
- Managed planning, scheduling, and organizing
- Recruited and hired new employees.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- First point of contact for employees when Store Manager was not around.
- Facilitated and logged store opening, closing, and shift changes.
Customer Service Advisor for Nike.com
Concentrix
03.2021 - 09.2021
- Supported inbound and outbound phone calls, emails, tickets.
- Supported all customer queries (orders, product assistance, delivery updates).
- Handled refunds, exchanges, returns, complaints and escalated to our relevant teams.
- Performed troubleshooting for our official website, accounts (profiles), and apps.
Customer Service Guest Specialist
Booking.com HQ
04.2019 - 11.2020
- Handled inbound/outbound phone calls, live-chat, emails, tickets.
- Supported all reservation queries for guests and partners.
- Modifications, cancellations, payments/payouts, incorrect charges, complaints, refunds, relocations, reported and escalated to our relevant teams.
- Boosted customer satisfaction ratings by efficiently handling guest complaints and resolving issues.
- New tools and guidelines roll-out presentations (Updates, guidelines, tests).
- Quality assurance meetings, shared feedback to improve guidelines, procedures.
Sales Associate / Second Cashier
Bershka
04.2018 - 04.2019
- Sold, restocked and merchandised (pricing, organizing).
- Managed online sales, orders and deliveries.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Handled complaints and provided resolution by ensuring high level of customer satisfaction.
- Replenished shop floors and ensured high quality standards.
Education
Bachelor of Arts - Theatre
University of Patras
Patras, Greece 09.2009 - 2015.03
Skills
Prioritizing and organizational skills
Software
Advanced User of Microsoft Office Suite
Advanced User of Google Suite
Advanced user CRM/ERP and easily adjustable to new ones (Ted, SAP, Zendesk)
Certification
Project Management Foundations
Timeline
Coordinator, Standards
Foot Locker EMEA HQ
07.2022 - Current
Head Cashier
Bershka
09.2021 - 06.2022
Customer Service Advisor for Nike.com
Concentrix
03.2021 - 09.2021
Customer Service Guest Specialist
Booking.com HQ
04.2019 - 11.2020
Sales Associate / Second Cashier
Bershka
04.2018 - 04.2019
Bachelor of Arts - Theatre
University of Patras
09.2009 - 2015.03
Similar Profiles
Lourdeka RobertLourdeka Robert
SALES ASSOCIATE at Kids Foot Locker & Foot LockerSALES ASSOCIATE at Kids Foot Locker & Foot Locker
Vianney AlvarezVianney Alvarez
Assistant Manager at Foot LockerAssistant Manager at Foot Locker
Abhishek SharmaAbhishek Sharma
Employer at Foot LockerEmployer at Foot Locker