Nikolay Ivanov

• Served as point of contact for internal and external customers seeking support and information for Signify office at Edge West Amsterdam building.
• Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment for the office.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Support in managing budgets for facility-related expenditures and projects, keeping costs within allocated limits.
• Regularly report to management on facility status, performance metrics, and potential improvements.
• Maintained facility grounds, equipment, and safety compliance.
• Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
• Created and implemented operational policies, processes and procedures to keep facilities running smoothly.

• Coordinated and managed all operational activities in the Food & Beverage and Rooms Division.
• Led recruitment, training, and development programs for team members, fostering a positive and productive work environment.
• Monitored and ensured compliance with company standards, local laws, and regulations.
• Maintained high guest satisfaction by addressing complaints and ensuring a superior service experience.
• Managed financial reporting and auditing for departments, including stock control and revenue tasks.

Cultivated strong relationships with vendors, suppliers, and partners.

• Analyzed and reported on key performance metrics to senior management.
• Directed initiatives to improve work environment, company culture or overall business strategy.

Assistant Front Office Manager,
Duty Manager, Amsterdam
Taking full responsibilities in the absence of
the FOM
-Perform trainings and coaching of the team
-Making schedules for the front office team.
-Delegating daily tasks and company goals
-Looking at the overall state of the hotel and
perform safety rounds.
-Handling guest complaints and relations.
-Prepare and submit reports for the
management

-Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.