Nikolaos Koletsas

Product manager/owner of Cobouw Bouwberichten

• Defining and leading development of portal.bouwberichten.nl
• Backlog and stakeholder management
• Utilize analytics to improve feature prioritization
• Market and competition analysis.
• 
  

Product Manager for Leaseweb Network Products and Services portfolio, managing from concept to production to finally product end-of-life, as well as the full ownership of existing networking products

• Created buy-in for the product vision both internally and with key external partners
• Developed product pricing and positioning strategies
• Translated product strategy into detailed requirements
• Deep understanding of customer experience, identifying and filling product gaps and generation of new ideas that grow market share, improve customer experience and drive growth both from existing as well as new clients
• Worked closely with engineering teams to deliver to market with optimal resources.

• Created and updated processes for Order delivery
• Reported on deliveries per month
• Training team members on new processes (Global)
• Liaised and coordinated internal departments to optimize operations
• Quality Control on Orders
• Managed 5 FTE in Order delivery department (Global +4 FTE)
• Created Roadmap and Strategy
• Escalation point for all System Incidents
• Ad Hoc Project Management (Eg

• Processed and delivered orders
• Provided timely updates to customers
• Single Point of Contact for Most Valuable Orders (ie Most Valuable Customers)
• Owner of Most Valuable Orders process
• Reported on Orders per month
• Responsible for Contract Management
• Monthly Datacenter Sanity check.

• Handled Missing, Wrong, Damage deliveries
• Provided timely updates to customers on delivery dates
• Reported on deliveries
• Liaised with Order management and Buyers (Procurement) to find solutions for delayed orders
• First line Customer Care.

• Troubleshooted and solved issues for Sabre Travel Network
• Updated and added articles to Knowledge base.