Niko Angelov

Setting up accounts for clients, opening and managing positions on their behalf. Managing % of fund capital Trading Options, Stocks, Forex, Commodities, Cryptocurrencies and making in-depth macroeconomic analysis, intense excel sheets and making investment decisions based on the numbers, probability, fundamentals and more. Helping and training interns and junior traders in the fund. Assisting Clients with all their enquires and helping them with all that is needed, for their accounts and funds with the company. Forex, Options, Stocks, Cryptocurrencies, Commodities : 2016 - Present

I have been analyzing the financial markets, trading and managing my own funds since 2017

• Reviewed successes and failures to learn from previous mistakes.
• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
• Implemented employee incentive programs to promote positive work culture and increase retention.
• Utilized knowledge of customer experience to create specialized plans for customer retention.
• Built constructive customer relationships to improve loyalty and recommendations.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Maintained a customer retention rate 30% above the company average.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.
• Educated customers about billing, payment processing and support policies and procedures.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Promoted available products and services to customers during service, account management, and order calls.

• Developed and implemented short- and long-term communications strategies.
• Coordinated and directed public relations activities to align with corporate strategic goals.
• Talking to clients about questions.
• Making reservations.
• Developed and executed comprehensive communications strategies to increase brand awareness and engagement.
• Continually maintained and improved company's reputation and positive image in markets served.
• Optimized email campaigns to increase open and click-through rates.
• Built and strengthened relationships with members of media in order to promote positive coverage.