NIKITHA SRINIVASALU
Dordrecht
Summary
Seeking a job to apply my skills and abilities in an organization that offers overall professional growth in a suitable field also I am very passionate about learning new skills quickly and effectively for the overall progress of the company.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Marketing Administrative Coordinator
Yamaha Motor Europe
08.2024 - 03.2025
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on new hotel services and products to support promotional efforts.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Booked flight tickets and hotel stays for guests, clients and internal employees for official visits
- Kept track of all data via MS Excel
- Placed orders for accessories and other essentials required for an event
Admin service coordinator
Bleckmann
01.2024 - 08.2024
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Managed deadlines and progress across team to facilitate project delivery within stipulated timelines.
- Communicated with clients about project expectations and goals to deliver satisfying outcomes.
- Provided for smooth day-to-day flow of communications to build trust within unit.
- Collaborated with clients, finance teams and other team members on allocating resources to achieve project needs.
- Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts.
- Investigated stock discrepancies and escalated issues.
- Prepared legal import and export documentation for orders weekly.
- Set departmental KPIs and reviewed ongoing performance of direct reports to meet business objectives.
Customer Service agent
Eurail
04.2023 - 09.2023
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Input customer information, call notes and personal data into the internal database.
- Handled objections and disputes to maximise sales.
- Offered clients product advice, increasing customer satisfaction.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Processed refunds and exchanges after carefully validating.
Customer Service Associate
Accenture Solutions Private Limited
03.2020 - 10.2022
- Dealt with customer calls from UK to assist with their queries and provide a suitable solution
- Made upgrades and corrections in billing process
- Played major role in making a cross sale and package upgrades
- Following DPA received payments and made corrections where required
- Dealt with complaints and escalations by providing a suitable resolution.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Claims Analyst
WNS Global Services Private Limited
09.2019 - 03.2020
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with appropriate and effective solutions.
- Retrieved claim records to verify policyholder information and coverage before processing claims.
- Negotiated settlements, working with solicitors and claims professionals to reach beneficial agreements and facilitate compensation.
- Investigated and reported on insurers policy, identifying and recommending areas for improvement.
- Followed internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards.
- Gathered information from clients, insurers and partners to assist with valuation and cost calculations for accurate settlement payments.
- Collected evidence through investigations, verified documentation from claim submissions and opened new cases in company systems to initiate claim processing activities.
- Examined claim evidence against company guidelines and procedures to determine suitable outcomes for submitted claims, informing approval or rejection decisions.
- Scheduled appointments with appraisers and examiners to value submitted claims and calculate appropriate compensations to policyholders.
- Received correspondence from claimants, verified insurance coverage and arranged assistance to meet clients' needs, exceeding performance targets.
Digital Marketing Analyst
Voltronex Technologies Private Limited
01.2019 - 09.2019
- Designed digital marketing strategies based on current marketing trends, market insights and competitor activity.
- Created a wide variety of digital marketing content, including blogs, social media content, videos, presentations and digital adverts.
- Used SEO expertise with Google Analytics knowledge to deliver wide-reaching, high-performing digital marketing campaigns.
- Collaborated with marketing teams to help develop new growth ideas, marketing strategies and updated teams on trends.
Education
Engineering - Information Science
Acharya Institute
PCMC - physics, chemistry, maths, computer
Presidency Pre University
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Sindhi High School
BangaloreSkills
- Team player
- Excellent communication skills
- Results-driven
- Process Oriented
- Quick learner
- Problem-solving and analytical skills
- Public Speaking
- Email Marketing
- Content Creation
- Vast knowledge & experience in MS Excel, teams, outlook and power point
Certification
- Digital Marketing IAB Europe
- SEO
- Website Creation
- Website Designing
Timeline
Marketing Administrative Coordinator
Yamaha Motor Europe
08.2024 - 03.2025
Admin service coordinator
Bleckmann
01.2024 - 08.2024
Customer Service agent
Eurail
04.2023 - 09.2023
Customer Service Associate
Accenture Solutions Private Limited
03.2020 - 10.2022
Claims Analyst
WNS Global Services Private Limited
09.2019 - 03.2020
Digital Marketing Analyst
Voltronex Technologies Private Limited
01.2019 - 09.2019
Engineering - Information Science
Acharya Institute
PCMC - physics, chemistry, maths, computer
Presidency Pre University
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Sindhi High School
MY ASSURANCE TO THE COMPANY
- Available to work 40 hours a week
- Flexible to work on weekends and shifts
- Willingness to learn any new skills quickly and effectively for the progress of the company