Hi, I’m
Nicholas Small
Shreveport,US
Summary
Entry experience level professional with a background in security and customer service, notably at Brooks Integrity. Excelled in enhancing workplace safety and guest relations through vigilant security measures and efficient problem-solving. Skilled in conflict mediation and team collaboration, significantly improving operational efficiency and fostering a secure, welcoming environment for both staff and patrons. Team Leader experienced in directing activities in fast paced setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
3
years of professional experience
Work History
Bold And Beautiful Salon
Tech Support Contractor
05.2024 - Current
Job overview
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided Tier 1, 2 and 3 support for workstation break/ fixes and outages.
- Installed, updated and maintained workstation hardware, OS, patches and firmware updates.
- Implemented changes requested by owner to conform to specifications or updated demands.
- Setup and configured network capabilities, wifi, and addressed TCP/IP issues.
- Frequently inspected production area to verify proper equipment operation.
Brooks Integrity
Security
08.2024 - 08.2024
Job overview
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Olive Garden
Busser
06.2022 - 07.2023
Job overview
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely customer service by offering additional silverware, extra napkins, and cleaning spills.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained 5 staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Greener Solutions Accounting and Tax Services
Tax Assistant
07.2021 - 08.2021
Job overview
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Facilitated integration of modern tax software with client accounting software.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Utilized tax software to prepare returns and meet deadlines.
Skills
- Quality Assurance
- Guest Relations
- Mentoring
- Inventory Management
- Effective problem solving
- Process Improvements
- Conflict Mediation
- Team Collaboration
- Quality Control
- Training and coaching
- Customer service excellence
- Workplace Safety
Timeline
Security
Brooks Integrity
08.2024 - 08.2024
Tech Support Contractor
Bold And Beautiful Salon
05.2024 - Current
Busser
Olive Garden
06.2022 - 07.2023
Tax Assistant
Greener Solutions Accounting and Tax Services
07.2021 - 08.2021
Heritage High School
High School Diploma
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