Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Rose

Conception Bay South

Summary

Dynamic Store Manager with a proven track record at Kent Building Supplies, excelling in customer service and team leadership. Enhanced customer satisfaction through effective coaching and streamlined inventory management. Skilled in problem-solving and communication, driving sales strategies that significantly improved product visibility and engagement.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

10
10
years of professional experience

Work History

Store Manager

Kent Building Supplies
10.2024 - Current
  • Assisted in daily operational tasks, ensuring smooth store functionality.
  • Learned inventory management systems for efficient stock control and replenishment.
  • Supported customer service initiatives, enhancing shopper satisfaction and engagement.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Manager Sales & Service

Kent Building Supplies
06.2022 - 10.2024
  • Led team to enhance customer service standards, resulting in improved customer satisfaction.
  • Streamlined inventory management processes, reducing stock discrepancies through accurate tracking.
  • Trained new staff on operational procedures, fostering a collaborative and efficient work environment.
  • Implemented sales strategies that increased product visibility and maximized promotional effectiveness.

Assistant Manager

PetSmart
02.2022 - 06.2022

Marketing and Merchandising Manager

Petsmart
04.2021 - 02.2022

Customer Engagement Manager

PetSmart
07.2019 - 04.2021

Restaurant Manager

McDonald's
01.2016 - 07.2019

Education

General Studies

College of The North Atlantic
St. John's, NL
06-2019

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Team leadership
  • Outstanding communication skills
  • Team building and leadership

Timeline

Store Manager

Kent Building Supplies
10.2024 - Current

Assistant Manager Sales & Service

Kent Building Supplies
06.2022 - 10.2024

Assistant Manager

PetSmart
02.2022 - 06.2022

Marketing and Merchandising Manager

Petsmart
04.2021 - 02.2022

Customer Engagement Manager

PetSmart
07.2019 - 04.2021

Restaurant Manager

McDonald's
01.2016 - 07.2019

General Studies

College of The North Atlantic
Nicholas Rose