Nicholas Real

As an Outside Lawn & Garden Department Supervisor at Lowe’s, I oversee daily operations, ensuring efficiency and excellent customer service. A key part of my role is training, mentoring, and encouraging both tenured and new associates, equipping them with the knowledge and skills to assist customers effectively. I manage inventory by ensuring pavers, mulch, soil, and other garden products are consistently stocked, organized, and readily available for customers. Additionally, I focus on maintaining plant health, optimizing merchandising, and ensuring a safe work environment by enforcing proper equipment use, maintaining clear walkways, and following safety protocols. My leadership helps drive sales, improve customer satisfaction, and support the professional growth of my team.

As an MST (Merchandising Service Team) Plant Service Lead at Lowe’s, I was responsible for overseeing the care, maintenance, and presentation of live plants in the garden center. My duties included watering, pruning, and ensuring plant health while managing inventory levels and coordinating deliveries. I implemented effective merchandising strategies, including color blocking, to create visually appealing displays that enhanced the shopping experience and boosted sales. Additionally, I led a team in executing merchandising plans, provided guidance on best practices, and assisted customers with plant selection and care advice. My role required strong leadership, attention to detail, and a passion for horticulture.

As an Outside Lawn & Garden Customer Service Associate (CSA) at Lowe’s, I assisted customers with selecting plants, gardening tools, landscaping materials, and outdoor equipment. My responsibilities included providing expert advice on lawn care and gardening, stocking and maintaining product displays, watering and caring for live plants, and ensuring a clean and organized outdoor sales area. I also operated equipment such as forklifts to move heavy items, assisted with loading purchases into customer vehicles, and maintained a high level of customer service to enhance the shopping experience.

As an Internet Fulfillment Associate, I was responsible for processing and preparing online orders for customer pickup or delivery. My duties would include locating and pulling items from store inventory, ensuring accurate order fulfillment, packing items securely, and staging them for pickup or shipment. I also assisted with customer inquiries, maintain inventory accuracy, and support overall store operations to ensure a smooth online shopping experience. Strong attention to detail, efficiency, and customer service skills are essential for this role.

As a Maintenance Engineer Supervisor at Holiday Inn, I oversaw the maintenance team and ensured the hotel’s facilities operated efficiently and safely. My responsibilities included scheduling and delegating tasks, performing and supervising repairs on HVAC, plumbing, electrical, and other systems, and conducting routine inspections to prevent issues. I also managed inventory, coordinated with vendors for repairs, and ensured compliance with safety regulations. Additionally, I responded to guest maintenance requests promptly to maintain a high level of customer satisfaction. My role required leadership, problem-solving skills, and a strong understanding of building maintenance systems.