Nicholas Keenan
Polk City
Summary
Accomplished Account Manager, Sales Manager, and Team Lead with over ten years of experience overseeing teams, growing revenue and developing systems to improve efficiency and profitability. Currently looking for my next career growth opportunity within DLL
Overview
14
14
years of professional experience
Work History
Contract Administration Specialist
DLL Financial Solutions
07.2024 - Current
- Streamlined administrative processes to enhance efficiency and reduce response times.
- Coordinated scheduling and logistics for executive meetings and corporate events.
- Managed communication between departments to ensure alignment on project objectives.
- Developed training materials for onboarding new staff, fostering a collaborative environment.
Logistics Account Manager
Worldwide Logistics
01.2022 - 01.2024
- Built, closed and managed a book of business
- Developed new routes with carriers outside of core business that resulted in a lift of 43% on margins YoY – this is outside of normal Account Management duties
- Assigned key customers to ensure on-time delivery of freight, resulting in 46% more opportunities.
- Built and developed strong relationships with existing customers and acquired new customers through market knowledge and sales techniques.
- Exceeded the needs of both Customers and Carriers through flawless execution and strong negotiations, resulting in 43% higher margins.
- Organized multiple new routes and created new opportunities for existing customers to ensure higher margins and increased freight for the organization.
- Accomplishments:
- In 2023, I was moved to key accounts where I was responsible for logistics and delivery windows
- Through my management, I not only maintained delivery schedules and established new routes, but also increased opportunity that resulted in a lift of 43% for Worldwide Logistics
Home Mortgage Account Manager
Wells Fargo
01.2015 - 01.2022
- Performed outreach, built a pipeline of business, closed new business and maintained relationships with current book of business
- Served as the main point of contact for clients - educating, obtaining, and closing mortgages. Resulted in an 86% retention rate.
- Worked closely with existing Wells Fargo clients to analyze their mortgage needs, exceeding 30 closed loans per year.
- Executed on outbound call strategy to warm leads, resulting in a close rate of 32%, exceeding expectations by 52%.
- Team member with loan processors, underwriters, and closers to accomplish client goals. Resulted in 96% on time closing rate.
- Accomplishments:
- During my four-year tenure at Wells Fargo, I was consistently in the top 10% of all AMs and had an on time close rate of 96%
- My outreach methodology helped me consistently outperform other Managers and resulted in a close rate of 150% of goal my final year
Senior Floor Manager
Equifax
01.2012 - 01.2015
- Supervised a team of 30 associates dedicated to legal form completion and verification requirements.
- Coordinated time-off, breaks, write-ups, and terminations for direct reports.
- Effectively listened and communicated with team.
- Consistently recognized opportunities to help new hires learn and grow.
- Provided productivity reports to department head.
- Oversaw all metrics, management, goal setting, hitting and exceeding sales goal
- Performed disciplinary actions
- Worked closely with leadership to manage expectations, find new opportunities and provide all managerial oversight
Education
Bachelor of Science - Psychology
University of Iowa
01.2013
Skills
- Account management
- Enterprise Sales Management
- Proficient in using CRM software
- Team Leader and Manager
- Business Logistics Management
- Core Business Outreach
- Project Management
- Strategic Opportunity Development
Accomplishments
- 100% Increase in business opportunities at Worldwide Logistics 2022
- Top Rated Account Manager 2022 and 2023
- Top 10% of funding and lending at Wells Fargo 2018 to 2021
- 86% lifetime client retention
- Managerial experience of 30+ employees
Timeline
Contract Administration Specialist
DLL Financial Solutions
07.2024 - Current
Logistics Account Manager
Worldwide Logistics
01.2022 - 01.2024
Home Mortgage Account Manager
Wells Fargo
01.2015 - 01.2022
Senior Floor Manager
Equifax
01.2012 - 01.2015
Bachelor of Science - Psychology
University of Iowa