Nicholas Denis
232 Bertrand Russellplaats, Rotterdam
Summary
Innovative recent graduate with a strong IT skillset with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
Work History
Intern
Atos Global IT Solutions
06.2019 - 07.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Conducted regular reviews of operations and identified areas for improvement.
Intern
Robovision
01.2022 - 02.2022
- Completed research, compiled data, and assisted in timely reporting.
- Maintained detailed records of experimental procedures, providing transparency and replicability of results upon request by supervisors or collaborators.
- Supported senior researchers in experimental design, ensuring robust and reliable results.
Intern
Machine Learning Programs
05.2022 - 07.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Diagnosed and troubleshot hardware, software and network issues.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Bar Waiter
Black and Blue
09.2023 - 01.2024
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Communicated with guests to record orders and assess needs utilizing the restaurant's ticket systems.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
Education
Bachelor of Science - Information Technology & Mathematics
Amsterdam University College
Amsterdam, Netherlands06.2024
Skills
- Software Configuration
- Hardware Installation
- Big Data Processing
- Customer service expert
- Hardware and Software Configuration
- Collaborative Team Player
- Incident Management
- System enhancement
- Ticketing System Experience
- Experience in Windows Suite and Linux
Languages
English
Native language
Dutch
Advanced
C1
Timeline
Bar Waiter
Black and Blue
09.2023 - 01.2024
Intern
Machine Learning Programs
05.2022 - 07.2022
Intern
Robovision
01.2022 - 02.2022
Intern
Atos Global IT Solutions
06.2019 - 07.2019
Bachelor of Science - Information Technology & Mathematics
Amsterdam University College
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