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A highly motivated and adaptable professional with over 10 years of experience in customer service, team leadership, and operational management across various industries, including landscaping, construction, retail, and plumbing. Currently pursuing an Associate of Arts in Information Technology from the University of Phoenix, I am building a strong foundation in IT systems, networking, and cybersecurity, which complements my hands-on experience in problem-solving, project management, and technical troubleshooting.
I possess extensive experience in managing complex projects, including landscape design, construction, and logistics management, while ensuring high levels of customer satisfaction and efficient operations. My entrepreneurial background as the owner of AOTA LLC has provided me with invaluable skills in business operations, financial management, client relations, and service delivery.
With a customer-centric mindset, strong leadership skills, and a knack for creative problem-solving, I am well-equipped to contribute to a range of technical and operational challenges, while continuously striving to learn and adapt to the evolving world of information technology.

I have been in the the final mile industry for over 26 years. I started as a warehouse worker and quickly got more involved with the delivery aspect. I have been a delivery helper, driver and delivery contractor before entering into management. I have a good reputation among my peers as being dependable and hard worker.

Friendly and confident Guest Relations with strong experience in hospitality and nightlife industry. Skilled in handling reservations, coordinating VIP guests, and creating a welcoming first impression. Fast learner, adaptable, and comfortable interacting with international guests in a fast-paced environment.

Results-driven leader with a strong focus on enhancing employee satisfaction and driving business success. Proven expertise in employee training and team coordination, ensuring operational demands are met efficiently. Demonstrates effective problem-solving and communication skills in dynamic environments. Committed to leveraging leadership and organizational abilities to foster teamwork and achieve project goals.

Results-oriented sales professional with 1+ year of hands-on experience in customer engagement, lead qualification, and closing opportunities. Strong at managing end-to-end sales conversations, handling objections, and maintaining disciplined follow-up to drive pipeline and revenue. Comfortable working with KPIs, sales tools, and CRM/ERP systems to track deals and performance. Looking to specialize as an SDR in the IT sector, with a focus on outbound prospecting, pipeline generation, and technology-driven solutions.

Operations & Visa Processing professional with 1.6+ years of experience supporting and managing end-to-end operational workflows across immigration, customer service, and administrative functions. Proven expertise in process coordination, compliance control, documentation quality assurance, client lifecycle management, and operational reporting. Strong background in handling different cases, improving turnaround times, mitigating risk, and supporting leadership decision making. Actively seeking an Operations Manager / Assistant Operations Manager role in the UAE to drive efficiency, service quality, and scalable operations.

Results-driven Operations Analyst with a strong background in leading teams to optimize processes and boost productivity. Expertise in fostering collaboration among team members, consistently enhancing efficiency and improving morale. Committed to leveraging analytical skills and strategic thinking to drive continuous improvement initiatives.

Dynamic CEO with a strategic vision and a global perspective, successfully led Novy Filter in building a robust water filtration business. Achieved operational excellence through effective decision-making and customer-focused strategies, enhancing product offerings and partnerships. Expertise in business strategy and technical consultation drives sustainable growth and long-term client trust.

Dynamic entertainment executive and college instructor with a proven track record at enhancing employee satisfaction and student retention. Expert in curriculum development and student mentorship, I secured financing for innovative projects while fostering collaboration and efficiency. Adept in digital media production, I drive results through strategic leadership and effective communication.

Visionary leader with knack for innovative thinking and strategic planning. Proven abilities in team collaboration and driving business growth. Poised to foster transformative success and inspire forward-thinking organisational culture.

Nerpalsing Kurana

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