Nerline Lamontagne
Rotterdam,Zuid-Holland
Summary
Resourceful and determined High school graduate with skillful analytical command and a demonstrated commitment to providing customer service. Well-rounded, amiable and professional team player dedicated to continuing academic pursuits at a collegiate level.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Office Assistant
Grant Thornton
08.2023 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Interacted with customers by phone, email, or in-person to provide information
- Delivered clerical support by handling range of routine and special requirements
- Completed clerical tasks such as filing, copying, and distributing mail
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Collaborated with various departments to complete assigned tasks
- Scheduled and coordinated travel arrangements for office staff members
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Assisted with onboarding of new employees
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Fieldworker
Tax Administration
07.2022 - 06.2023
- Conducted interviews with participants to assess eligibility
- Obtained updated contact information from all subjects and verified data for accuracy
- Data Entry.
Daycare Assistant
Kidz World
05.2022 - 07.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Maintained effective schedule balance between rest periods, active play, and instruction
- Taught children to organize toys, wash hands, and share by leading by example
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Survey interviewer
Department Of Statistics
05.2022 - 05.2022
- Elicited comments from individuals surveyed and accurately recorded comments
- Used specified forms to compile, record and code results or data from interviews and surveys.
Survey Interviewer
Department Of Statistics
12.2021 - 12.2021
- Explained survey objectives and procedures to interviewees
- Followed scripted questionnaires verbatim to collect research data.
Timeshare Sales Agent
Dawn Beach Club
06.2021 - 10.2021
- Elevated sales team by training on products, selling strategies and company requirements
- Developed top-tier negotiating skills and turned customer objections into sales opportunities
- Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
Administrative Assistant Intern
Student Support Services
07.2019 - 08.2019
- Sought feedback and guidance from supervisors to improve on areas of weakness
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Administrative Assistant Intern
Island Real Estate
06.2018 - 07.2018
- Prepared and edited documents and reports for quality and accuracy
- Sought feedback and guidance from supervisors to improve on areas of weakness.
School Receptionist
National Institute Of Professional Advancement
06.2017 - 07.2017
- Accommodated Culinary students in a workshop
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Restocked supplies and submitted purchase orders to maintain stock levels
- Provided clerical support to company employees by copying, faxing, and filing documents
- Answered phone promptly and directed incoming calls to correct offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Diploma in Care & Wellness -
Milton Peters College
07.2020
Diploma in Administration & Commerce -
Milton Peters College
07.2018
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Resourceful
- Prioritizing Work
- Professional and mature
- Social media knowledge
- Filing and data archiving
- Valid Driver's License
- Bookkeeping
- Meticulous attention to detail
- Multi-line phone proficiency
- Event Planning
- Performance Improvement
Accomplishments
- Achieved 100% through effectively helping with office coordination.
Languages
English
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)
French
Intermediate (B1)
Spanish
Elementary (A2)
Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Office Assistant
Grant Thornton
08.2023 - Current
Fieldworker
Tax Administration
07.2022 - 06.2023
Daycare Assistant
Kidz World
05.2022 - 07.2022
Survey interviewer
Department Of Statistics
05.2022 - 05.2022
Survey Interviewer
Department Of Statistics
12.2021 - 12.2021
Timeshare Sales Agent
Dawn Beach Club
06.2021 - 10.2021
Administrative Assistant Intern
Student Support Services
07.2019 - 08.2019
Administrative Assistant Intern
Island Real Estate
06.2018 - 07.2018
School Receptionist
National Institute Of Professional Advancement
06.2017 - 07.2017
Diploma in Care & Wellness -
Milton Peters College
Diploma in Administration & Commerce -
Milton Peters College
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