Nerida Burton
Summary
Business support professional with 23 years Finance Industry experience & knowledge and a proven track record in administrative functions, process optimization, and problem-solving.
Adept at facilitating team collaboration, adapting to changing needs, and delivering consistent results.
Skilled in documentation processing, data management, and customer service, ensuring operational efficiency and client satisfaction.
Known for reliability, adaptability, and strong focus on achieving customer focused results.
Strong leader and problem-solver dedicated to streamlining operations to reduce risk and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Business Support Specialist
De Lage Landen (DLL)
08.2023 - Current
- Delivered exceptional customer experiences and promoted strong relationships.
- Provided expert support and troubleshooting via telephone, email and Teams chat services.
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Helped customers complete loan documentation and finance support paperwork and help them understand the full process.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Helped design a manual for existing and new personnel, expediting full operational competency through standardized curricula.
- Managed administrative tasks, contributing to a well-organized work environment and improved efficiency.
- Collaborated with various departments to ensure smooth communication flow between teams and effective problem-solving efforts.
- Developed strong relationships with clients, ensuring satisfaction and repeat business.
- Handled sensitive information with discretion, maintaining confidentiality at all times as a trusted Business Support Specialist.
- Reduced inefficiencies for increased productivity through thorough analysis of workflows.
- Provided comprehensive support to Sales & Management team, enabling better decision-making and strategic planning.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
Relationship Analyst
Rabobank
05.2002 - 08.2023
- Assisted the Equipment Finance Manager as the direct Support person for all loan documentation and settlement processes for the Region.
- Providing cover for the Equipment Finance Manager Sales Role when on leave taking on both Sales & Support roles simultaneously. Required liaising with clients, providing quotes then documenting and settling the finance for multiple deals at a time.
- Supported the Rural Managers and their clients in maintaining their portfolios and responding to queries whether direct from clients or through the manager.
- Actively managed the Farm Management Deposit Program's each year, being one of the largest branches in Australia and reaching the highest deposit results per branch, consistently each year.
- Selected as one of 4 regional branch staff to spend time in Sydney Head Office for End Of Financial Year and Deposit assistance to the Client Service Team for 4 weeks.
- Effectively managed multiple deadlines while maintaining high-quality work standards, resulting in consistently positive feedback from supervisors and peers alike.
- Maintained strict adherence to company policies and procedures while handling sensitive client information, ensuring confidentiality and protecting against potential breaches of privacy.
- Worked closely with internal teams such as credit analysts, credit manager, and operations specialists to ensure seamless service delivery for clients'' needs across all areas of banking service.
- Maintained up-to-date knowledge on industry regulations and compliance requirements, reducing potential risks associated with non-compliance issues.
- Supported credit risk assessment processes by conducting thorough due diligence on prospective borrowers, mitigating potential losses for the company''s loan portfolio.
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance skills as a Relationship Analyst.
- Improved customer satisfaction by addressing concerns promptly and effectively, resulting in increased client retention rates.
- Acted as a reliable point of contact for clients to address inquiries and resolve any issues, promoting long-term relationships built on trust and confidence in our services.
Travel & Marketing Coordinator
Rabobank
01.2018 - 01.2022
- Developed project timelines for successful completion of events and marketing requirements.
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Planned and executed internal and external marketing events.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Coordinated public relations activities, securing positive press coverage for company events.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Streamlined event planning processes, ensuring successful product launches and promotional events.
- Optimized budget allocations for marketing campaigns, maximizing return on investment.
- Coordinated with sales teams to align marketing strategies, leading to increased lead generation.
- Led team meetings to discuss progress, challenges, and brainstorm innovative marketing solutions.
- Led the Dubbo team for many years in the Annual National Merino Sheep Show & Sale event coordinating with the local Livestock Committee and the National marketing teams to establish a successful event each year
- Coordinated and completed travel bookings for over 50 Regional staff for events or meetings as required.
- Single point of contact for booking venues, accommodation and catering for small or large groups at external conferences.
Management Assistant
Rabobank
01.2018 - 01.2022
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Contributed to a positive work environment with excellent interpersonal skills a.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Prepared and distributed team-based communications.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Coordinated meetings for senior management, ensuring seamless communication and preparation for strategic discussions.
- Managed travel arrangements and itineraries for executives, contributing to efficient and stress-free business trips.
Education
Certificate II - Teacher Aide
TAFE NSW
Online01-2011
High School Diploma -
Forbes High School
Forbes12-1997
Skills
- Customer service & relations
- Operations management
- Effective communication management
- Sales support
- Teamwork and collaboration
- Trouble-Shooting & Problem-solving skills
- Exceptional Time management ability
- Attention to detail
- Multitasking Abilities
- Active listening
- Reliability
Additional Information
Partner with husband Adam Burton in Carpentry & Glazing Business for the last 14 years
* My role involves all Administration tasks including invoicing and account preparation, payroll and staff management for our 2 employees, Tax & BAS preparation for the accountant and document management.
Mother of 4 children.
* Hamish aged 21 - currently a soldier in the Australian Defence Force based in Brisbane;
* Josh aged 19 - Qualified Carpenter
* Cory aged 16 - 2nd Year Apprentice Carpenter
* Isabella aged 14 - In year 9 at St Johns College in Dubbo
Referees
Luke Smith
Rabobank Dubbo Area Manager (Now retired)
Mobile: 0480 666 857
Email: smithlja27@gmail.com
Ian Shepherdson
DLL Senior Equipment Finance Manager
Mobile: 0428 106 342
Email: ian.shepherdson@dllgroup.com
Timeline
Business Support Specialist
De Lage Landen (DLL)
08.2023 - Current
Travel & Marketing Coordinator
Rabobank
01.2018 - 01.2022
Management Assistant
Rabobank
01.2018 - 01.2022
Relationship Analyst
Rabobank
05.2002 - 08.2023
Certificate II - Teacher Aide
TAFE NSW
High School Diploma -
Forbes High School
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