Nemer Othman

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Organized and detail-oriented with a strong work ethic.

• Live-streamed gameplay on various gaming

platforms, including Facebook, Twitch, Trovo, and

TikTok.

• Provided technical support for computer-related

issues, assisting users with software like Streamlabs and

production tools, including optimizing microphone

audio with filters.

• Completed additional tasks, including logo and

graphic design, as well as creating music using artificial

intelligence, among other projects

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Followed up with customers after completed sales to assess satisfaction and resolve service concerns.
• Maintained high levels of customer retention with proactive relationship-building strategies.
• Developed a comprehensive knowledge of product (furniture) offerings to better assist customers with informed recommendations.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

• Maintained accurate records, ensuring timely processing of invoices, payments, and Other reports.
• Created, prepared, and delivered reports to various departments.
• Updated reports, managed accounts, and generated reports for company database.
• Improved communication within the organization through regular updates on policies, procedures, and key events.