Neeha Abraham Chakyath

Sales Support & Account Management:
Lead the coordination of B2B and B2C order processes using Magento and Sendcloud, ensuring smooth order flow and excellent client communication. Support the sales team with contract execution, customer queries, and documentation while maintaining strong, trust-based relationships with key accounts.

Order Processing & System Management:
Manage the full order lifecycle using XL-NZ (Reflecta)—from sales and purchase order creation to invoicing and order tracking. I ensure data accuracy and timely processing, playing a key role in the company’s order-to-cash operations.

Logistics Coordination & Fulfillment:
Plan and track shipments in collaboration with factories, warehouses, and logistics partners. I work confidently with customer-specific WMS
and TMS tools, ensuring timely deliveries and compliance with Incoterms and shipping requirements.

Data Analysis & Forecasting:
Use Excel for analyzing historical sales data, tracking inventory, and preparing forecasts. I conduct regular stock corrections, monitor goods in transit, and support invoicing, providing critical insights for supply planning and operational efficiency.

Cross-functional Collaboration:
Act as the point of contact between sales, logistics, finance, and production teams to streamline operations. I foster a team-oriented culture, ensuring alignment and fast issue resolution across departments.

Documentation & Compliance:
Maintain and review contracts, shipping documents, and account files with precision. My attention to detail ensures compliance with company standards and external regulations.

Sales Support & Account Management:
Lead the coordination of B2B and B2C order processes using Magento and Sendcloud, ensuring smooth order flow and excellent client communication. Support the sales team with contract execution, customer queries, and documentation while maintaining strong, trust-based relationships with key accounts.

Order Processing & System Management:
Manage the full order lifecycle using XL-NZ (Reflecta)—from sales and purchase order creation to invoicing and order tracking. I ensure data accuracy and timely processing, playing a key role in the company’s order-to-cash operations.

Logistics Coordination & Fulfillment:
Plan and track shipments in collaboration with factories, warehouses, and logistics partners. I work confidently with customer-specific WMS and TMS tools, ensuring timely deliveries and compliance with Incoterms and shipping requirements.

Data Analysis & Forecasting:
Use Excel for analyzing historical sales data, tracking inventory, and preparing forecasts. I conduct regular stock corrections, monitor goods in transit, and support invoicing, providing critical insights for supply planning and operational efficiency.

Cross-functional Collaboration:
Act as the point of contact between sales, logistics, finance, and production teams to streamline operations. I foster a team-oriented culture, ensuring alignment and fast issue resolution across departments.

Documentation & Compliance:
Maintain and review contracts, shipping documents, and account files with precision. My attention to detail ensures compliance with company standards and external regulations.

Sales Support & Account Management:
Lead the coordination of B2B and B2C order processes using Magento and Sendcloud, ensuring smooth order flow and excellent client communication. Support the sales team with contract execution, customer queries, and documentation while maintaining strong, trust-based relationships with key accounts.

Order Processing & System Management:
Manage the full order lifecycle using XL-NZ (Reflecta)—from sales and purchase order creation to invoicing and order tracking. I ensure data accuracy and timely processing, playing a key role in the company’s order-to-cash operations.

Logistics Coordination & Fulfillment:
Plan and track shipments in collaboration with factories, warehouses, and logistics partners. I work confidently with customer-specific WMS and TMS tools, ensuring timely deliveries and compliance with Incoterms and shipping requirements.

Data Analysis & Forecasting:
Use Excel for analyzing historical sales data, tracking inventory, and preparing forecasts. I conduct regular stock corrections, monitor goods in transit, and support invoicing, providing critical insights for supply planning and operational efficiency.

Cross-functional Collaboration:
Act as the point of contact between sales, logistics, finance, and production teams to streamline operations. I foster a team-oriented culture, ensuring alignment and fast issue resolution across departments.

Documentation & Compliance:
Maintain and review contracts, shipping documents, and account files with precision. My attention to detail ensures compliance with company standards and external regulations.

Data Administrator – Pre-Sales Environment
Took ownership of cross-departmental coordination, working closely with Account Managers, Sales, Finance, and clients to align on project terms, drive clarity, and ensure seamless, on-time delivery. Proactively led communication efforts to bridge gaps between technical and business teams, enabling confident decision-making and smooth handovers.

Led the management and validation of critical project data using Market Insight, Microsoft Access, Excel, and basic SQL, ensuring accuracy and consistency throughout the sales cycle. Created comprehensive documentation and conducted customer training sessions, positioning myself as a go-to resource and enabling clients and colleagues to work more independently and effectively.

Known for my collaborative leadership, structured approach, and ability to turn complex data into actionable insights, I played a key role in elevating operational efficiency and enhancing customer experience.

Support Consultant – Petrofac Training Services
Provided comprehensive project support by managing the Learning Management System (LMS) and ensuring the smooth execution of customer training programs. Collaborated with internal departments and external clients to align on training needs, project timelines, and deliverables, ensuring all stakeholder expectations were met.

Took ownership of issue resolution by delivering timely technical support and troubleshooting, leading to improved system performance and user experience. Maintained accurate data and documentation across training records, contributing to project compliance, reporting, and audit readiness.

Actively contributed to process improvements by identifying inefficiencies in LMS workflows and implementing practical solutions, supporting more scalable and effective project delivery.

As a Service and Support Engineer at Robin Radar Systems, I specialized in bird monitoring systems, ensuring their optimal performance for our clients.

My role involved close collaboration with customers to troubleshoot and resolve technical issues, ensuring minimal downtime.

Additionally, I managed the spare parts inventory, streamlining processes to ensure timely availability of components.

Through hands-on technical support and efficient spare parts management, I contributed to the reliability and effectiveness of our radar systems.

As a Support Engineer, I was responsible for managing the end-to-end process of shipping parts, including the administration of spare parts inventory.

I took the lead in preparing accurate quotations and generating comprehensive reports, ensuring clear and professional communication with clients and internal stakeholders.

My role also involved technical tasks such as testing and soldering repair parts, ensuring all components met rigorous quality standards.

Through careful attention to detail and effective coordination, I contributed to the seamless operation and high levels of customer satisfaction.

As an Operations Analyst at Goldman Sachs, I served as a Operations Analyst focused on mutual funds.

My role involved managing and processing trades, ensuring accuracy and compliance with industry regulations.

I worked closely with internal teams to reconcile discrepancies, maintain data integrity, and support the smooth execution of daily trading operations.

Through meticulous attention to detail and effective communication, I contributed to the efficient management of mutual fund transactions.