Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
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NAVEENDIRAN ANNAMALE

Almelo

Summary

Highly skilled IT Service Manager with a proven track record of enhancing service efficiency, reducing downtime, and improving customer satisfaction. I have successfully led teams to implement innovative IT strategies, manage critical incidents, and streamline service delivery. With a focus on continuous improvement and strategic planning, I am committed to leveraging my expertise to drive IT excellence in my next role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Consultant

Kepler Techno Pvt. Ltd.
07.2023 - 11.2024
  • - Led end-to-end ITIL-based service delivery operations, achieving 99.9% uptime and SLA adherence
  • - Designed ITSM frameworks, improving incident response times by 40%
  • - Acted as liaison between IT and business, improving stakeholder alignment
  • - Managed vendors and MSP contracts, reducing costs by 15%
  • - Built KPI dashboards to support CSI and business alignment

Senior Systems Engineer

Cognizant Technology Solutions Pvt. Ltd.
05.2023 - 06.2023
  • - Drove ISO/IEC 27001 and GDPR compliance across EU operations
  • - Led problem management with 35% recurrence reduction
  • - Automated service request fulfillment, cutting time by 50%
  • - Chaired CAB meetings to ensure risk-aware change deployments
  • - Trained teams on ITIL 4, ISO 20000, and security best practices

Senior Analyst

HCL Technologies Pvt. Ltd.
06.2021 - 01.2023
  • - Led service transitions to AWS and Azure with zero business disruption
  • - Implemented CMDB and lifecycle management for assets
  • - Collaborated with DevOps and Security to align with CI/CD and zero-trust

NOC Analyst

GOT Softwares Pvt. Ltd.
02.2019 - 06.2021
  • - Managed data center uptime using Nagios and SolarWinds
  • - Coordinated hardware upgrades and patch management (Linux & Windows)
  • - Administered VMware/hypervisors and supported incident escalations

Education

Master of Business Administration - Operations Management

Vinayaka Missions University
08.2018

Bachelor of Science - Computer Science

Vinayaka Missions University
06.2014

Skills

  • IT Service Management & Delivery: ITIL, Incident Management, Problem Management, Change Management, SLA Management, Service Desk, IT Asset Management, Service Continuity, Vendor Management, Service Catalog, Reporting & Analytics, Security & Compliance
  • Cloud Platforms – AWS: EBS, DynamoDB, S3, RDS, EKS Fargate, VPC, Lambda, CloudFormation, Route53, Redshift, IAM, SNS, ELB, SQS, ECS, CloudWatch, EC2
  • DevOps Tools: Docker, Maven, GitHub, Git, Jenkins, Terraform, Kubernetes (Basics), JIRA, ServiceNow, Grafana, Shell, Nginx, Tomcat, Prometheus, Zabbix, Python (Basics), Nexus, Nagios, SolarWinds
  • Soft Skills: Leadership, Communication, Team Collaboration, Problem-Solving, Time Management, Adaptability, Customer Focus, Negotiation, Conflict Resolution, Decision-Making

Certification

  • ITIL 4 Foundation
  • Business Analyst Certification – IIBA
  • ISO 20000 / 9001:2015 / 14001:2015 / 27001

Languages

English: C2
French: B1 (A2 writing)
Dutch: A1
Tamil: Native

Additional Information

  • Open to work via IND-recognized payroll company with visa sponsorship (Highly Skilled Migrant route)
  • Willing to relocate immediately based on job location

Timeline

Technical Consultant

Kepler Techno Pvt. Ltd.
07.2023 - 11.2024

Senior Systems Engineer

Cognizant Technology Solutions Pvt. Ltd.
05.2023 - 06.2023

Senior Analyst

HCL Technologies Pvt. Ltd.
06.2021 - 01.2023

NOC Analyst

GOT Softwares Pvt. Ltd.
02.2019 - 06.2021

Bachelor of Science - Computer Science

Vinayaka Missions University

Master of Business Administration - Operations Management

Vinayaka Missions University

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