Naval Gupta
Amsterdam
Summary
Highly accomplished Agile Leader with proven experience in the e-commerce/marketplace and SAAS industries, transitioning from Product Ownership to Servant Leadership. Expertise includes coaching cross-functional development teams, implementing Scrum principles and continuous process improvement, and leveraging strong stakeholder management to deliver high-value product increments.
Overview
11
11
years of professional experience
Work History
Product Owner
Vattenfall (e-mobility)
11.2021 - Current
- Coached the development team on workflow automation and technical debt, resulting in a 50% reduction in manual work and a 35% increase in data accuracy by migrating the user database to CRM Dynamics and an internal portal.
- Facilitated cross-team process analysis for lead acquisition and management, successfully reducing the lead-to-order cycle time by 35%.
- Guided the development team to align technical structure with product goals, leading to a 40% increase in SEO scoring.
- Served as an Impediment Remover by integrating external services for data validation and the KYC process, resulting in a 65% reduction of fraud cases and stabilizing the delivery process.
- Mitigated significant technical risk by facilitating a successful migration from Umbraco 7 to 11 in a single major release.
- Introduced a knowledge and content hub, which increased overall funnel conversion by 20%.
- Responsible for maintaining and developing the websites across all markets and managing CRM integrations.
- Achievements/Tasks (Scrum Master Focus):
Product Manager - Ancillaries
Carnext.com
10.2020 - 11.2021
- Facilitated the adoption of an OKR-based framework to align a cross-functional team (developers, UX, data analysts) with the E2E omnichannel customer journey, increasing product value by 28%.
- Coached teams in product discovery and quantitative/qualitative user research, leading to a 15% increase in conversion rate and a 38% decrease in bounce rate for car maintenance products.
- Drove continuous process improvement by revamping operational workflows for used car warranty products, slashing operational spend by 20%.
- Orchestrated product discovery and market research for car insurance and co-created MVP with selected business partners.
- Collaborated with sales and marketing to restructure the business model and pricing, resulting in a 25% increase in revenue and a 50% reduction in operational expenses.
- Achievements/Tasks (Scrum Master Focus):
Product Manager - Market Operations
Epexspot (A market leading pan-european energy trading platform)
06.2020 - 09.2021
- Drove continuous process improvement across 24/7 marketplace operations, resulting in a 15% increase in operating efficiency.
- Improved operational efficiency by 15% and customer satisfaction by 25% by streamlining the technical setup for customers' API integrations.
- Acted as an Impediment Remover by optimizing the salesforce cloud service processes, which shrank customer onboarding time by 50%.
- Managed, developed, and improved the E2E customer journey for API customers by collaborating with a cross-functional team (UX, developers, and operations).
- Launched and operated 2 new multinational energy trading products with a monthly growth rate of 17% by working with internal and external stakeholders.
- Achievements/Tasks (Scrum Master Focus):
Product Manager
Deyor Camps (A technology driven tourism company operating in the sphere of adventure tourism)
06.2016 - 04.2018
- Drove workflow automation across operations management and client/vendor processes, reducing the need for human intervention by 75%.
- Led a cross-functional team to overhaul the customer journey for B2B and B2C travel products, increasing the conversion rate by 30%.
- Spearheaded the 360-degree digital product vision and strategy, which led to a 60% increase in total annual revenue.
- Managed digital products with a combined value of more than 1 million Euro.
- Achievements/Tasks (Scrum Master Focus):
Programmer Analyst
Cognizant Technology Solutions
11.2014 - 05.2016
- Automated the manual testing of the front end and back end of 3 websites and 6 online products using various custom-made tools.
- Liaised between the client and the company, responsible for end-to-end requirement management and project planning for a major investment bank project.
- Developed and tested websites and digital products based on web services, contributing to 50% of the overall project's end-to-end development.
- Achievements/Tasks (Scrum Master Focus):
Education
M.Sc. Management - Global Strategy and Sustainability
Nyenrode Business University
Breukelen, Netherlands03.2020
Global Management Program - undefined
S.P. Jain Institute of Management and Research
Mumbai, India12.2018
B.Tech. - Power Systems
University of Petroleum and Energy Studies
Dehradun, India05.2014
Skills
- Scrum Facilitation
- Agile Coaching
- Impediment Removal
- Continuous Improvement
- Stakeholder Management
- Cross-functional Collaboration
- Agile / Scrum
- API Integrations
- Product Discovery (reframed as Value Discovery)
- UX Research
- Market Research
- Product Localization
INTERESTS
Football, Music, Theoretical Physics, Cricket, Cooking, Politics, Movies and documentaries
ACHIEVEMENTS
- Employee of the month (07/2015-07/2015) - Cognizant
- Best Newcomer (12/2016-12/2016) - Deyor Camps
Timeline
Product Owner
Vattenfall (e-mobility)
11.2021 - Current
Product Manager - Ancillaries
Carnext.com
10.2020 - 11.2021
Product Manager - Market Operations
Epexspot (A market leading pan-european energy trading platform)
06.2020 - 09.2021
Product Manager
Deyor Camps (A technology driven tourism company operating in the sphere of adventure tourism)
06.2016 - 04.2018
Programmer Analyst
Cognizant Technology Solutions
11.2014 - 05.2016
M.Sc. Management - Global Strategy and Sustainability
Nyenrode Business University
Global Management Program - undefined
S.P. Jain Institute of Management and Research
B.Tech. - Power Systems
University of Petroleum and Energy Studies