Natasha Juneja

• Acted as liaison between business, CS, sales and IT teams to refine product and incorporate features based on customer needs and market demands.
• Own and drive backlog grooming and management, prioritization according to stakeholders and company goals.
• Facilitated release planning, sprint planning, and retrospectives and responsible for creating tasks and writing stories in JIRA.
• Managing multiple products from ideation to development to launch to support (maintenance).
• Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.
• Created OKRs for teams and lead team in achieving them
• Worked on gathering requirements, creating designs, building features for MVP version of product targeting for ICP segment of company.
• Few projects: Creating dashboard focusing on administration actions for Oaky at hotel chain level(ICP segment), Adding Localization support in product, revamping existing Oaky customer-end dashboard.

Key achievement:

• Working on features that lead to 40% increase in customer reach using various touchpoints in the guest journey.
• Planned and estimated 2-week sprints in realistic yet time-efficient manner that allowed teams to deliver 90% of MVP according to company roadmap.
• Implementation of JIRA and ProductBoard within the organization.

• Set up of QA Process as being first employee in that domain
• Creation and execution of test plans for all releases. Facilitated Testing process improvements, decreasing overall post-release errors by 25%.
• Collaboration with CS team for customer reported issues and prioritization. This involved debugging and reporting of issues too.
• Working with management team for spreading out 'Quality is shared responsibility' perspective throughout team.

• Responsible for test case preparation and execution for both functional and integration testing for both Android and iOS mobile apps.
• Assisted in troubleshooting technical issues encountered during deployment of new software releases.
• Reduced overall testing hours 20% by writing and optimizing automation test scripts in Selenium.
• Handling Customer reported bugs, debugging and sharing status report with Project managers.