Summary
Relevant Achievements | Professional Summary
- Commercially driven IT service advisor and leader, comfortable building relationships at all levels within international firms.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Savvy interim IT service leader, committed to helping companies comply with software and hardware licensing requirements, negotiating contracts that optimise costs and services as well as building dependable IT supplier networks.
Overview
30
30
years of professional experience
Work History
CXO Portals
09.2023 - Current
- Member of the Advisory Board supporting the growth and development of CXO Portals
- Collaborating with strategic and critical thinking Senior IT Leaders and helping drive the agenda and themes.
Interim IT Director
Schillings
12.2020 - 07.2023
- As the Interim IT Director, my main priorities were a)assessing, and defining the technology strategy for the firm which led to an ambitious 18-month programme to deliver a cloud modernisation and transformation programme (Microsoft 365/Azure), and b) ensuring day to day IT operations were delivered to a high standard, cyber security and SRA regulations regarding data governance were met and contracts and license agreements were regularly reviewed/re-negotiated to reduce operating costs
- Overhauled the IT service delivery function, reviewing supplier contracts, renegotiating these contracts where relevant and improved day to day service delivery by aligning service with business need.
- Successful delivery of above priorities enabled the firm to increase billable hours by 5% and reinvest savings from the IT operating budget into a new service line, (30%).
Interim Programme Director
Orbbis
01.2020 - 12.2020
- Lead partner on an initiative to transform the development, engineering, and data analytics function for a large scale global financial data provider in preparation for a sale
- My specific remit was to review the sourcing strategy and identify appropriate vendors and obtain buy in from key senior stakeholders for the relevant changes identified.
Advisor
Vigil8
01.2020 - 12.2020
- Brought in by the founders, with a remit of reviewing the strategy of the company to identify changes required to achieve revenue growth
- Increased revenue by 25% through increased partnerships and establishing referral networks.
CIO
Control Risks Limited
06.2017 - 01.2020
- Developed and led the digital product strategy & portfolio working with key business partners to drive innovation within the product development strategy
- Led the transformation of business systems internally, with a focus on providing faster access to real-time customer and financial data within the firm.
- Assessed business requirements to forecast annual budgetary operational costs.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Determined best methods for IT to support key business objectives.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Tracked departmental expenditures, project schedules and team performance and progress.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
Interim CIO
Control Risks Limited
06.2015 - 05.2017
- Changed the IT department from a ‘slow to deliver’ team to a high performing, diverse, trusted partner to the business
- Successfully developed and led a cost optimisation project, resulting in the move of offshore development to Panama, reducing our annual development costs from £1.8m per annum to £750k per annum
- Led the strategic review of Control Risks technology for their internal operations and delivered the ‘Cloud First’ and ‘Modernization’ program within the company using a combination of Microsoft Azure and 365 technologies.
Director, IT Services
Control Risks Limited
08.2011 - 06.2015
- Member of Control Risks business leader group, responsible for all IT operations across the business
- Budget of approximately £5m
- Developed relationships across the business to ensure requirements were accurately captured and championed within the technology function.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored expenditures to mitigate risk of overages.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
Head of IS Operations & Service Management
Lloyd’s Register
06.2006 - 07.2011
- Reporting to the Group CIO, responsible for managing all aspects of IS Operations within the Lloyd Register (LR) Group worldwide
- Directed a team of seventy staff with an overall operating budget of £21m per annum
- Led the introduction of primary IT supplier to the LR Group as a strategic partner; fostered an excellent working relationship
- Contract re-negotiation led to direct savings of £3.2m.
IT Transformation program manager
Lloyd’s Register
05.2005 - 05.2006
- Successfully delivered the transformation program within the Information Technology department, primarily focusing on updating legacy systems and processes for the Maritime division, saving the company £5.2M per annum.
Global IT Support Program Manager
Lloyd’s Register
11.2004 - 05.2005
- Led the program to transform the global IT service support organization and deliver a 24 x 7 service desk in Krakow, Poland
- Successfully transformed the global support organization which resulted in an improved and consistent level of service and industry recognition; using ITIL, aligned processes throughout the organisation.
Regional Business Partner/IT Manager
Lloyd’s Register
06.2000 - 10.2004
- Functioned as the trusted advisor to the business to ensure the region achieved their objectives through the effective use of existing and modern technology
- Managed the IT team in Asia to deliver the effective provision of technology support for over 1500 internal customers throughout Asia.
Lloyd’s Register
04.1999 - 06.2000
- Reported to the Director of Business Change Management, with a specific assignment of facilitating operational process change throughout the organization.
Various Roles
Lloyd’s Register
01.1994 - 04.1999
- Variety of IT and Business roles; developed core knowledge and experience.
Education
AI in Practice -
12.2023
Data Science Professional Certificate -
01.2020
ITIL V3 (Distinction)
Bachelor of Science - Computer Science
Skills
- Budget Control
- Contract Negotiation
- Programme/Project Management
- Contract and Vendor Management
- Mentoring
- Performance Improvement
- Documentation and Reporting
- Process Improvement
- ERP Systems
- Procurement Expertise
- Pricing Structures
Accomplishments
- CIO 100 Award in 2022 (23rd) and 2018
- Women in Tech IT Leader for the Year in 2018
- Shortlisted for CIO of the year in 2019 and 2022
Mentorship
Active mentor for women in tech, Reed technology mentoring programme.
Additional Information
- Mentor, Reed Technology Leadership Mentoring Programme
- Member and speaker, The Studio -HotTopics as well as other well known industry event platforms.
- Speaker, Springpod, a careers platform for students
Timeline
- CXO Portals
09.2023 - Current
Interim IT Director - Schillings
12.2020 - 07.2023
Interim Programme Director - Orbbis
01.2020 - 12.2020
Advisor - Vigil8
01.2020 - 12.2020
CIO - Control Risks Limited
06.2017 - 01.2020
Interim CIO - Control Risks Limited
06.2015 - 05.2017
Director, IT Services - Control Risks Limited
08.2011 - 06.2015
Head of IS Operations & Service Management - Lloyd’s Register
06.2006 - 07.2011
IT Transformation program manager - Lloyd’s Register
05.2005 - 05.2006
Global IT Support Program Manager - Lloyd’s Register
11.2004 - 05.2005
Regional Business Partner/IT Manager - Lloyd’s Register
06.2000 - 10.2004
- Lloyd’s Register
04.1999 - 06.2000
Various Roles - Lloyd’s Register
01.1994 - 04.1999
University of Delft - AI in Practice,
HarvardX - Data Science Professional Certificate,
QA Ltd. - , ITIL V3 (Distinction)
University of Phoenix - Bachelor of Science, Computer Science