Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NATANAEL SANTOS

Summary

Experienced multilingual professional with a strong background in hospitality, customer service, logistics management, and translation. Demonstrated expertise in international client relations and restaurant operations. Currently pursuing a Bachelor's degree in Communication Sciences with additional studies in translation and languages. Proven track record of successful team management, workflow optimization, and consistently providing outstanding customer experiences.

Overview

4
4
years of professional experience

Work History

Picking Manager

PLUS-OSS
01.2024 - 11.2024
  • Evaluated employee performance regularly, providing constructive feedback and coaching as needed
  • Managed team of pickers for optimal productivity and performance, leading to increased order fulfillment access
  • Achieved high levels of accuracy in order selection, minimizing returns due to incorrect items being shipped
  • Collaborated with other managers to coordinate cross-functional tasks and improve overall warehouse operations
  • Monitored order progress, identifying bottlenecks and adjusting resources accordingly to meet deadlines

FRENCH-ENGLISH LIVE INTERPRETER

LANGUAGE LINE SOLUTIONS
07.2023 - 01.2024
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients
  • Collaborated with other interpreters to cross-check accuracy of interpretations

RECEPTIONIST - INTERNATIONAL CLIENT RELATIONS

Club Med
12.2022 - 03.2023
  • Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner
  • Provided expert guidance on product offerings, assisting clients in making informed decisions based on their specific requirements
  • Implemented effective strategies for proactive client outreach, building strong relationships and fostering loyalty
  • Confirmed appointments, communicated with clients, and updated client records

Station Chef

Club Med
11.2022 - 03.2023
  • Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner
  • Optimized kitchen workflow by efficiently organizing workstations and coordinating tasks among team members
  • Demonstrated versatility by adapting easily to new menu offerings or changes in daily specials according to ingredient availability
  • Supported head chef in creating seasonal menus, showcasing fresh ingredients and inspiring culinary creativity

Restaurant Manager

BICAU
07.2022 - 09.2022
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service
  • Carefully interviewed, selected, trained, and supervised staff
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Reconciled cash and credit card transactions to maintain accurate records
  • Promoted positive work environment with proactive conflict resolution strategies and team-building activities

RECEPCIONIST

HOTEL MÉLIA
01.2022 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed incoming calls to correct offices
  • Resolved customer problems and complaints
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures

Sales Representative

NOS COMUNICATIONS
10.2021 - 12.2021
  • Expanded customer base through cold calling, networking, and relationship building
  • Generated additional sales opportunities with upselling and cross-selling techniques
  • Emphasized product specifications to meet customer needs

Station Chief

Bicau
05.2021 - 09.2021
  • Improved incident response times by regularly evaluating dispatch protocols and making necessary adjustments
  • Placed orders to restock items before supplies ran out.
  • Promoted positive work environment by fostering open communication channels, teamwork, and mutual respect among team members
  • Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
  • Managed more than 4 personnel.

Education

Bachelor of Science - COMMUNICATION SCIENCES

UNIVERSIDADE EUROPEIA ONLINE
LISBON
05-2027

2 YEARS COMPLETED - LANGUAGES AND LITERATURES

FLUL
LISBON
01-2024

1 YEAR COMPLETED - CONSULTANCY AND TRANSLATION

ISCAP
PORTO
01-2021

Skills

  • Organization skill
  • Verbal and written communication
  • Customer Client relations
  • Memory relation
  • Multitasking and prioritization
  • Problem-solving abilities
  • Team Leadership
  • Health and safety
  • Mentoring and training
  • Cross-cultural communication

Languages

French, Portuguese, English
Native language
Spanish
Advanced
C1

Timeline

Picking Manager

PLUS-OSS
01.2024 - 11.2024

FRENCH-ENGLISH LIVE INTERPRETER

LANGUAGE LINE SOLUTIONS
07.2023 - 01.2024

RECEPTIONIST - INTERNATIONAL CLIENT RELATIONS

Club Med
12.2022 - 03.2023

Station Chef

Club Med
11.2022 - 03.2023

Restaurant Manager

BICAU
07.2022 - 09.2022

RECEPCIONIST

HOTEL MÉLIA
01.2022 - 07.2022

Sales Representative

NOS COMUNICATIONS
10.2021 - 12.2021

Station Chief

Bicau
05.2021 - 09.2021

Bachelor of Science - COMMUNICATION SCIENCES

UNIVERSIDADE EUROPEIA ONLINE

2 YEARS COMPLETED - LANGUAGES AND LITERATURES

FLUL

1 YEAR COMPLETED - CONSULTANCY AND TRANSLATION

ISCAP

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