Natalie Benson

HYBRID

• Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
• Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
• Applied fare rules equitably to effectively meet needs of diverse business clients.
• Booked tickets for air, rail, and ground transportation.
• Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
• Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
• Saved clients on overall travel costs by finding most affordable ticket and lodging options.
• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
• Spearheaded efforts in crisis management during unforeseen events or disruptions, minimizing negative impacts on client travel plans.
• Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both company and clients.
• Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
• Proactively identified potential challenges related to visa requirements or entry restrictions, mitigating risks associated with international business travel.
• Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
• Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating dynamic marketplace.
• Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.

HYBRID

• FCM consultants assist clients with planning and partaking of their travel needs. Customers share insights including specifications and requirements, travel consultants research and suggest appropriate travel services.
• Organize travel from beginning to end and book tickets, accommodation, secure rental transportation. Supply travelers with necessary information and documentation. Travel consultants manage unforeseen problems and complaints and determine eligibility for refunds if necessary.
• Travel consultants also attend internal and external training to stay relevant in latest industry and travel trends. Maintain relationships with colleagues and industry partners.

Skills and qualities required for business travel consultant:

• Excellent communication skills

• Should be highly organized

• Having technical skills

• Good decision making

• Ability to listen and learn

• Good attention to detail

• Good persuasion skills

• Good administration skills

Your responsibilities will include:

• Ensure accuracy and completeness of travel policies and travel documents

• Prepare travel authorizations in accordance with customer and FCM requirements

• Adhere to travel policies and procedures to maintain quality control

• Identify and recommend opportunities for efficiencies through consideration of the best practices.

• Maintain, physically and virtually document filling

• Maintain, actively communicate and seek expansion of current knowledge of state of various travel industries supported

• Perform follow up as needed and within timeframe promised to customer

• Proactively provide feedback to management to avoid future customer issues

Qualification requirements

• Strong leadership, problems solving and critical thinking skills

• Able to maintain a strong work ethic and positive attitude

• Strong command of English language

• Requires careful attention to details

• Motivated, proactive and optimistic team player

HYBRID

• As English-speaking Customer Service Specialist, contact person for our customers when it comes to orders, repeat orders, product information, complaints and returns and will be in direct contact with our client's network of bridal shops (B2B).
• Being first point of contact, answering all queries via telephone and email
• Processing orders and returns
• Providing product information
• Managing complaints and providing satisfactory solutions
• Ideally have several years of demonstrable experience within a customer service department.
• Accurate, stress-resistant, service-oriented and have good contact and communication skills.

In short, a real multitasker with strong problem-solving skills.

But above all, customer-friendliness is second nature, and you enjoy working in a team. A natural affinity for fashion a plus.

• Required to be fluent in English, both written and spoken
• Higher education working and thinking level
• Previous experience in customer service, customer relationship management, customer success management or B2B
• Previous experience as a Customer Service Specialist, Customer Relationship Manager, Customer Success Manager or Customer Service Representative
• Motivated, proactive and optimistic team player with strong communication skills, preferably with experience in the fashion industry

HYBRID

• Understanding guest's journey and processes that are needed to guarantee smooth journey for group.
• Creating smooth workflow for clients and internal guest, from group request to group check out and after-group checks.
• Handling and understanding B2B and B2C booking request and market knowledge.
• Stayed current on industry trends and best practices in order to provide expert recommendations tailored specifically for each client''s unique needs.
• Doing monthly invoicing tasks and other financial reports tasks, liaises with partners, students and guests.

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about hotel, available rooms, rates and amenities
• Respond to clients' complaints in timely and professional manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and flight attendees, also airline staff guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

• Open to new opportunities - Relocation to Netherlands
• Taalthuis A1 Dutch – completed, NTI A2-B1 level Dutch – in progress

• Telephonic consultation with international clientele
• Providing general and specific advice about different travel destinations
• Drawing up complicated, yet attractive travel itineraries that meet the clients budget and expectations
• Making suitable arrangements with lodges, airlines, hotels, tour operators, car rental and transfer companies etc
• Advising the client about travel issues including required documentation and financial matters such as appropriate exchange rates
• Collecting and dealing with client payments and approving supplier invoices for payments
• Performing general administration tasks and dealing with and documenting complaints in an efficient and diplomatic manner.

• Preparing quotations for clients that best suit their expectations within their stipulated budget
• To effectively action travel booking process at all levels resulting in an efficient effective and cost conscious travel service that differentiate Perfect Africa from other operators
• Booking hotel rooms, car rentals, and lodges as per customers confirmation
• Providing travel information to clients in a clear and concise way
• Ability to interpret, explain and follow suppliers terms
• Distribution of clients quotes and itineraries as per their request and to maintain excellent supplier relationships
• Issuing invoices and collecting clients payments
• Approving suppliers invoices for payment.

• Primary functions are quotations, reservations and management of passengers flight details
• Re-issuing changed tickets, fare comparison, reading of fare basis and explanation of these to both trade marketing passengers directly
• Assisting with redemption programme (Frequent Flyer): reservations, quoting, re-booking and re-issues
• Assisting with air schedule changes as well as irregular flight operations for disruptions
• Allocation of seats and assistance with online web procedures
• Assisting Trade industry with waivers, name changes, fare rules and general booking procedures
• Emails correspondence and general administrative duties.

• Offering competitive rates to clients and to maintain a positive image with Flight Centre
• Arranging of flights, transfers, all relevant logistics and day tours, as well as other ancillary services
• Preparing promotional material and campaigns along with shop displays and End of month system correlation for Flight Centre South Africa.

• Responding telephonically to enquiries received as well as preparation of cost estimates/quotations, including calculations of package prices and compilation of e-mail cost estimates
• Assisting customers regarding most suitable destinations and properties, as well as advising them of other information required
• Examples: visa requirements and cost, medical requirements, travel insurance, foreign exchange
• Checking availability and making bookings of accommodation and flights as well as transfers
• Arranging of payment process
• Preparation and dispatch of customer travel documentation pack as well as gathering of customer feedback post-travel.

Senior Reservation

• Responding to all enquiries related to room reservations and any ancillary services as well as maintaining good relationship with suppliers
• Providing assistance for all aspects in hospitality with Village and Life brand to maintain and comply with all departmental procedures, standards and policies
• Compiling of reports for financial purposes and strategic planning and taking stock of inventory at each property belonging to Village and Life
• Executing follow ups regarding no-shows, cancellations as well as outstanding accounts, also the allocation of rooms and guest preferences
• Resolve guest complaints, ensuring guest satisfaction and advising on availability and any promotional information.

• Junior Sale Co-ordinator
• To respond to any enquiry whether online, telephonic, emails, social media as well as preparation of promotional brochures as required
• To co-ordinate all details for contracting and administrative duties as well as scheduling internal meetings to discuss management.

• Operating switchboard in accordance to standards of 'Leading Hotels of the World' as well as providing general hotel information and promotional material
• Confirming reservations for guest telephonically or via email, also organization of quotations and confirmation of bookings with guest or suppliers
• Compilation of managers reports and distribution there-of as well as liaising with other departments regarding client information
• Allocation of rooms and wake up calls
• Executing follow ups related to no-shows and cancellations as well as outstanding accounts.