Natalia Strokulia
Assen
Summary
Working with people has taught me a lot. I have learned to be oriented on the customer needs. I am a person who really likes things to be finished in a precise way, be attentive to details and finding better resolutions. To add more, I am capable to be multitasking. Although, I can work on my own, I really am a team player.
Overview
11
11
years of professional experience
Work History
Customer Service Quality Assurance Auditor
Logistics Company "Brightech"
05.2021 - Current
- auditing inbound calls in recruiting department and online car body parts shop; assessing performance and quality of the service;
- completing reports of non proper customer service discovered during audits;
- experienced in using multiple applications: spreadsheets; Ringcentral; Ringostat; HubSpot;
- investigating on reason of return and on who is fault;
Sales Call-operator
CPS
03.2021 - 04.2021
- providing incoming calls in order to represent the product; processing orders requested by the customers
- completing call orders and call notes, updating them in the CRM.
Data Analyst
Geeksforless
10.2018 - 03.2021
- collecting and analyzing data sent by the costumers while using cash back web service
- finding and fixing data faults that occur in a system.
SDS content operator
Geeksforless
03.2020 - 05.2020
- collecting and checking data in PDF files by sticking to required standards of processing data
- loading documents into secure admin system.
Interpreter
Marriage Agency "Slavic Girl"
02.2013 - 10.2018
- translation of correspondence from Russian into English/ English-Russian; sending processed texts via email, website, social chat systems
- experience of translation in person with American, British, Australian, New Zealand native speakers.
Education
Tourism
Mykolayiv branch of Kyiv National University of Culture and Arts
2012
Skills
- Customer Service Experience
- Flexibility
- Multi-tasking
- Goal-oriented
- Creativity
- Details focus
- Microsoft Word Office Skills
Languages
English, Russian, Ukrainian, Dutch, French
Native language
English
Upper intermediate
B2
Ukrainian
Proficient
C2
Russian
Proficient
C2
Dutch
Beginner
A1
French
Beginner
A1
Timeline
Customer Service Quality Assurance Auditor
Logistics Company "Brightech"
05.2021 - Current
Sales Call-operator
CPS
03.2021 - 04.2021
SDS content operator
Geeksforless
03.2020 - 05.2020
Data Analyst
Geeksforless
10.2018 - 03.2021
Interpreter
Marriage Agency "Slavic Girl"
02.2013 - 10.2018
Tourism
Mykolayiv branch of Kyiv National University of Culture and Arts
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