Narmina Mammadbayli
Baku,AZ1001
Summary
Proven leader in optimizing service delivery and enhancing operational efficiency, I spearheaded initiatives at Halliburton that significantly improved customer satisfaction and reduced equipment downtime. Skilled in emergency response planning and fostering teamwork, strategies have consistently exceeded targets, demonstrating exceptional problem-solving and communication abilities.
Overview
18
18
years of professional experience
Work History
Service Planner III
Halliburton
12.2017 - Current
- Contributed significantly towards achieving company objectives by consistently meeting or exceeding assigned targets.
- Improved customer satisfaction by promptly addressing service requests and ensuring timely completion of tasks.
- Streamlined service planning processes by implementing efficient scheduling tools and techniques.
- Ensured compliance with industry regulations, maintaining accurate documentation of all service activities.
- Created and maintained daily and weekly reports for upper management.
Operations Material Controller
Halliburton
01.2012 - 12.2017
- Conducted regular audits of warehouse operations, ensuring compliance with industry regulations and safety standards.
- Ensured timely availability of critical components to support production schedules without causing delays or bottlenecks.
- Spearheaded implementation of a centralized database system for improved visibility into real-time inventory data across multiple locations.
- Facilitated seamless communication between material control department and other functional areas to ensure alignment on objectives and priorities.
- Developed comprehensive reports on inventory levels, allowing for proactive decision-making in purchasing and production planning.
- Improved accuracy in forecasting demand, preventing stockouts and minimizing excess inventory.
Sales Manager
A+A Group of Companies
01.2007 - 01.2008
- Arranged and coordinated sales calls with prospective clients to generate good amount in business for hotel.
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
- Organized successful site visits for potential clients, highlighting the hotel''s features and demonstrating its value as a destination venue.
- Optimized use of available resources by strategically allocating sales efforts according to seasonal demand patterns.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries or concerns.
- Spearheaded training initiatives for junior sales staff members, fostering professional development and improving overall team performance.
- Created hotel awareness through social media campaigns.
Education
High School Diploma -
Baku Slavic University
Baku, Azerbaijan06-2004
Skills
- Operational efficiency
- Staff training and development
- Goal setting and achievement
- Work order management
- Asset management
- Emergency response planning
- Scheduling and coordination
- Logistics management
- Service delivery optimization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Active listening
- Job prioritizing
- Decision-making
Languages
Azeri , Russian, English
Native language
Norwegian
Elementary
A2
Turkish
Intermediate
B1
Timeline
Service Planner III
Halliburton
12.2017 - Current
Operations Material Controller
Halliburton
01.2012 - 12.2017
Sales Manager
A+A Group of Companies
01.2007 - 01.2008
High School Diploma -
Baku Slavic University
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