Narasingha Bagati
Amsterdam,Netherland
Summary
Seasoned IT professional with 16 years of experience in Digital Workspace (EUC), serving as an SME in Microsoft Intune, SCCM, application packaging, and endpoint lifecycle management within large enterprise environments. Proven leader in driving end‑to‑end EUC strategies, modern workplace transformations, and large‑scale deployments with a strong focus on zero‑touch provisioning, security, and compliance. Brings deep expertise in IT asset lifecycle governance, field engineering, and infrastructure operations, delivering secure, scalable, and user‑centric solutions aligned with business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Digital Workplace Subject Matter Expert (SME)
TCS
Amsterdam, Netherland
09.2018 - Current
- Served as End-User Computing (EUC) and Endpoint Subject Matter Expert (SME), delivering technical leadership and strategic guidance while supporting over 30,000 enterprise users across physical endpoints, VDI, and peripherals.
- Served as the primary onsite infrastructure and operations lead, owning end‑to‑end service delivery, stakeholder communication, and escalation management for workplace technologies.
- Directed vendor and partner management encompassing procurement coordination, SLA governance, performance evaluations, and issue resolution to ensure timely delivery of IT services and assets.
- Managed end-to-end infrastructure readiness and office setup projects, successfully executing comprehensive IT setup for three new office locations, encompassing device provisioning, network coordination, server room readiness, and user onboarding.
- Provided strategic oversight for Microsoft Intune, SCCM, Azure AD (Entra ID), Microsoft 365, SharePoint Online, and Azure Virtual Desktop (AVD), ensuring secure, scalable, and compliant enterprise environments.
- Served as technical escalation lead, partnering with infrastructure, network, server, security teams, and third-party vendors to resolve complex issues and facilitate new technology rollouts.
- Evaluated and assessed security alerts from Microsoft Defender for endpoints to identify and mitigate malware incidents.
- Managed resolution of all lost and stolen device incidents
- Facilitated identity and access management through thorough review of conditional access policies and MFA configuration in Azure AD
- Managed physical alerts and email security incidents, facilitating timely remediation and enhancing user awareness.
- Leveraged SIEM tools for log correlation and detection of suspicious activities throughout network and endpoint environments
- Established and upheld endpoint standards, security baselines, patching strategies, and operational best practices in alignment with corporate policies and ITIL principles.
- Managed and supported Microsoft cloud services including Intune, Azure Active Directory (Entra ID), Microsoft 365, SharePoint Online, and Virtual Desktop Infrastructure (VDI) environments.
- Managed Microsoft Intune for endpoint enrollment, compliance policies, security baselines, and secure access from physical and virtual (VDI) devices.
- Managed Azure AD identities, RBAC, MFA, and Conditional Access to ensure secure authentication and access across endpoints, VDI, and cloud applications.
- Directed incident, problem, and service management via ServiceNow, encompassing RCA ownership, trend analysis, SLA adherence, and continual service enhancement initiatives.
- Generated executive-level reporting and service performance dashboards utilizing Excel, PowerPoint, and Power BI, addressing KPIs, SLA metrics, risks, and improvement roadmaps for client stakeholders.
- Functioned as Teams and SharePoint Online Administrator, managing governance, access controls, site permissions, Teams policies, and integration with Azure AD and Intune to facilitate secure enterprise collaboration.
- Delivered white-glove support strategy for VIP and executive users, ensuring business continuity and minimal downtime while maximizing satisfaction.
- Led asset lifecycle and compliance management, including procurement planning, tracking, audits, refresh cycles, and decommissioning of enterprise hardware.
- Acted as SME for IT and OT field services, supporting critical plant systems including MES, BOI terminals, SCADA devices, and operational endpoints.
- Managed handheld and barcode scanning solutions using SOTI, overseeing configuration standards, vendor coordination, and lifecycle management.
- Oversaw network switch installations, server room operations, and vendor-supported onsite infrastructure maintenance to ensure infrastructure hygiene.
- Developed and maintained SOPs, operational runbooks, and knowledge base documentation, driving service consistency and faster issue resolution.
- Delivered training, knowledge transfer, and technical enablement to engineers, field teams, and vendors to uplift operational maturity.
Application Packaging and EUC Specialist
Accenture / Wipro Technologies
06.2009 - 09.2018
- Served as an Application Packaging and EUC Specialist, supporting large enterprise customers across banking, utilities, and manufacturing domains.
- Delivered end‑to‑end application packaging using InstallShield, Wise Package Studio, ThinApp, and Citrix Installation Manager, creating MSI/MST, setup‑capture, and non‑setup packages aligned with customer standards.
- Performed application validation and remediation for Windows 7 and XP, including ActiveX assessments, compatibility testing, and code fixes.
- Conducted quality assurance, deployment testing, and UAT preparation using SCCM, ensuring production‑ready releases.
- Created and maintained RAG reports using ChangeBASE, App‑DNA, and manual testing, analyzing risks, compatibility issues, and remediation paths.
- Published and tested applications on Citrix Presentation Server and XenApp, supporting virtualized application delivery models.
- Troubleshot complex packaging issues and provided L3 support to EUC, service desk, and onsite teams for P1/P2 incidents.
- Supported application sequencing and virtualization initiatives, ensuring reliable deployment and rollback readiness.
- Executed SCCM activities including package creation, programs, advertisements, and application deployments.
- Performed security patch impact assessments for Microsoft and Adobe products and supported remediation efforts.
- Authored technical documentation, packaging standards, fact sheets, and delivery artifacts, ensuring audit readiness and knowledge continuity.
- Coordinated with global onsite and offshore teams to gather requirements, prioritize workloads, and meet aggressive delivery timelines.
- Conducted peer reviews and mentoring, improving package quality, consistency, and delivery efficiency.
- Proactively pursued role‑relevant certifications and upskilling, contributing to packaging factory maturity and service excellence.
- Clients: BHP, Bank of Montreal, Citigroup, Credit Suisse, National Grid, BHI, Fosters, Northwestern Mutual (US)
Education
BTECH - Computer Science
Biju Patnaik University
Bhubaneswar2008
Skills
- Microsoft Intune (MDM/MAM)
- SCCM
- Windows 11 management
- MacOS managementt
- Endpoint lifecycle
- Compliance enforcement
- Microsoft Azure fundamentals
- Azure AD (Entra ID)
- Conditional Access
- RBAC
- Azure Virtual Desktop (AVD)
- Citrix XenApp
- VMware
- Vulnerability management
- Threat and malware monitoring
- Microsoft Defender for Endpoint
- Symantec Endpoint Protection (SEP)
- Security baselines
- InstallShield
- AdminStudio
- MSI packaging
- PowerShell
- VBScript
- Batch scripting
- Microsoft 365
- SharePoint Online
- Microsoft Teams administration and support
- ServiceNow ITSM
- CMDB
- IT asset lifecycle management
- SLA compliance
- Vendor coordination
- Enterprise printers
- Handheld and barcode devices
- Network and server support
Certification
- ITIL
- Microsoft Azure Administrator Associate
- Microsoft Azure Infrastructure as a service
- MDOP-Microsoft Desktop Optimization Pack
- SCCM
Training
- ITIL
- Application Virtualization
- MDOP
- APP-DNA
- Citrix packaging
- Citrix Presentation Server 4.5 and Citrix XenApp
- Intune
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Telugu
Proficient
C2
odia
Proficient
C2
Dutch
Intermediate
B1
Hobbies and interests
- Painting , Playing Cricket and Cooking
Timeline
Digital Workplace Subject Matter Expert (SME)
TCS
09.2018 - Current
Application Packaging and EUC Specialist
Accenture / Wipro Technologies
06.2009 - 09.2018
BTECH - Computer Science
Biju Patnaik University