NAOMI DOTSE
Hoofddorp,NH
Summary
A highly effective Supply Chain Operations Manager with a proven track record in optimizing processes. Deep expertise in end-to-end supply chain management, including procurement, production planning, inventory management, and logistics. Skilled at developing strategies to enhance efficiency, reduce costs, and improve productivity. Strong leadership abilities in managing cross-functional teams and fostering collaboration. Committed to delivering exceptional results while ensuring compliance with industry standards. Adept at leveraging technology and data-driven insights to enhance performance.
Overview
14
14
years of professional experience
Work History
Factory Supply Chain Manager
Nestle Ghana Limited
09.2022 - 08.2024
- Recognized by Nestle Coastal cluster leadership for fostering strong collaboration and synergy across teams with agility and flexibility in reacting to change amidst the volatility across economies in Africa and for successfully acting as factory manager a month ensuring seamless operations -2024
- Optimized Raw and packaging storage space increasing pallet capacity by 36% capacity ~ 2600 pallets- 2024
- Recognized by Coastal cluster leadership for working capital optimization of material planning work 248,000 Euros resulting in the improvement of stock cover from 66 days to 40.1 days and improving - 2023
- Worked with the warehouse team in the execution of the LMI consolidated warehouse project- first AI equipped warehouse in Central and West African Region - 2023
- Recognized by coastal cluster leadership for optimizing storage capacity resulting in 81,000CHF cost avoidance and a 14% reduction in storage cost per pallet -2022
- Successfully led Factory Supply Chain team through two Nestle Internal Audits with a satisfactory ratings - 2022
- Recognized by factory leadership team for leading Performance Acceleration project to optimize labor on the Evaporated Milk lines which saw a cost avoidance of 44,000CHF per annum - 2021
- Led the MRP team to ensure great flexibility with suppliers in prioritization of Nestle's shipments in the wake of the COVID-19 pandemic with no impact on availability - 2020
- Recognized CWAR Supply Chain Leadership team for being Best in Class Material Requirement Planning (MRP) team for three consecutive years under my leadership2019 ,2020,2021.
- Managed supply chain operations team of approximately 148 team members consisting of 22 permanent employees and 126 third-party staff with the primary focus on the development and growth of my direct reports in material planning, production planning, and Logistics management.
- Directly responsible for coaching and fostering their professional advancement, while driving continuous improvement to achieve operational excellence.
- Managed the planning and procurement of 365 raw and packaging materials across the globe with agility in consistently ensuring availability at optimum freshness while effectively navigating the complexities of supply chain operations and adapting to changing market demands.
- Agility and flexibility in production planning to accommodate demand changes on support of business opportunities for growth
- Managing the complexity of material handling across five warehouses raw and packaging materials in the most cost-effective manner with seamless transition into one consolidated space any without interruption in availability or business continuity.
- Championed adherence to safety and quality standards to maintain safe and compliant working environment.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
Warehouse Coordinator
Nestle Ghana Limited
11.2021 - 08.2022
- Oversaw material handling and management of 3 Warehouses with stock value of over $70 Mio
- Optimized two multi-level warehouses, resulting in reduction in cost per pallet from $4.1 to $3.5, 17% reduction cost avoidance
- Successfully managed product age control systems, ensuring strict adherence to the First Expiry, First Out (FEFO) principle eliminating losses associated with aged stock and expiry, minimizing waste, and maximizing profitability
- Conducted weekly and monthly inventory control checks, safety walks and quality control inspections to consistently elevate warehouse standards.
Production and Material Requirement Planning Lead
Nestle Ghana LTD
01.2018 - 10.2021
- Successfully enforced the creation of optimized replenishment plan for raw and packaging materials over an 18-month horizon consistently ensuring availability of materials while optimizing stock levels and improving working capital without compromising material supply risks
- Managed all exceptions, including Material shelf-life management, Vendor life cycle and Claims management and implementing robust processes and procedure for handling exceptions to minimize risks and maintain operational efficiency
- Successfully coordinated stakeholders and business categories during product innovation and renovation processes facilitating seamless phase-in and phase-out transitions resulting in improved customer satisfaction and business growth
- Evaluated manufacturing processes identifying improvement areas and providing valuable insights enhancing operational efficiency and driving business growth
- Strong stakeholder management for timely delivery of materials while ensuring timely payment to suppliers.
Operational Buyer and Planner
Nestle Ghana Ltd
01.2013 - 02.2018
- Procured and ensured availability of high valued raw and packaging materials (159 materials) across the globe ensuring timely delivery to meet production requirements
- Constantly reconciled account and contracts ensuring on time payment and stock availability
- Monitored performance levels of all suppliers and defining actions plans to drive operational efficiency
- Managed subcontractors and procured high value spare parts and services for factory operations
- Built and maintained strong relationships with stakeholders and suppliers, consistently delivering mutually beneficial outcomes that align with Nestle's best interest.
Customer Service Officer
Nestle
11.2010 - 01.2012
- Receiving and processing customer orders and resolution of after sales concerns
- Prepared customer statements, delivery schedules and daily sales reports
- Managed communication and processing of export products to all affiliate markets within Central and West African countries with weekly stakeholder meetings to align on export load plans
- Exceptions management by attending to customer needs and ensuring timely resolution of customer complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Executive Master of Business Administration (EMBA) - Project Management
University of Ghana Business School
2015
Bachelor of Business Administration (BBA) - Marketing
Valley View University
2010
Skills
- Leadership and people management
- Supply chain management:
- Demand & Supply Planning
- Production & Material Requirement Planning
- Procurement
- Warehouse Operations Management
- Negotiation and stakeholder management
- Budget preparation & analysis
- Supplier Relationship Management
- Continuous Improvement Initiatives
- Change management
- People Management
- Computer skills:
- Microsoft Word, Microsoft Excel and PowerPoint, Power BI ,SAP
- Supply Chain Management Rive-Rein Training, Nestle Switzerland, Vevey
- Leading others workshop, Rive- Rein,Nestle Switzerland,Vevey,
- High performance mindset- Nestle Central and West African Region
- Emotional intelligence – Nestle Central and West African Region
- Assertive communication skills - Nestle Central and West African Region
- LANGUAGES
Proficient in
CONFERENCES & WORKSHOPS
English
Additional Information
- ND _16 +233249192609
Timeline
Factory Supply Chain Manager
Nestle Ghana Limited
09.2022 - 08.2024
Warehouse Coordinator
Nestle Ghana Limited
11.2021 - 08.2022
Production and Material Requirement Planning Lead
Nestle Ghana LTD
01.2018 - 10.2021
Operational Buyer and Planner
Nestle Ghana Ltd
01.2013 - 02.2018
Customer Service Officer
Nestle
11.2010 - 01.2012
Executive Master of Business Administration (EMBA) - Project Management
University of Ghana Business School
Bachelor of Business Administration (BBA) - Marketing
Valley View University
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