Nancy Jangali
Profielschets
Senior Data & Transformation professional with 25+ years of leadership experience delivering large-scale business, data, and transformations in complex environments. Proven track record in translating strategy into execution, unlocking measurable business value from data, and building high-performing organizations that consistently deliver results.
Recognized for bridging business and IT, driving data-enabled innovation, and leading cultural and operational change. Combines strategic business insight with extensive experience in transforming data capabilities, operating models, and technology platforms to deliver sustainable business outcomes.
Overzicht
27
27
years of professional experience
1
1
Certification
Werkervaring
Director Data Business Value
KPN
2025.01 - 2026.06
- Member of the Data & AI Office Leadership Team and enterprise transformation program leadership team, responsible for accelerating KPN's transition into a data-driven organization by translating strategic priorities into scalable data initiatives that deliver measurable business value.
- Translate business strategy into enterprise data roadmaps, KPIs, and value-driven delivery plans.
- Lead and develop multidisciplinary teams of 100+ FTE.
- Partner with senior stakeholders across business domains and the Data & AI ecosystem.
- Enable trusted, high-quality data to support data-driven decision-making.
- Foster a culture of accountability, innovation, talent development, and continuous improvement.
Director Data DevOps
KPN
2020.10 - 2024.12
- Led the modernization of KPN's data delivery landscape and transition to a unified feature-team operating model, establishing a scalable and future-proof data foundation.
- Directed 135 FTE across onshore and offshore DevOps teams.
- Modernized and stabilized legacy data delivery chains.
- Established end-to-end ownership from source ingestion to business-ready data products.
- Embedded DevOps practices and operational excellence across the data ecosystem.
- Developed high-performing teams and strengthened engineering craftsmanship.
- Aligned delivery execution with KPN's target data architecture and strategic objectives.
Head of Data Integration, Technology & Digital
KPN
2020.01 - 2020.09
- Led approximately 50 FTE across onshore and offshore teams delivering business-critical data services.
- Established governance, organizational structures, and demand management processes.
- Converted business priorities into executable delivery roadmaps.
- Enhanced operational excellence and organizational maturity.
- Strengthened technical capabilities and cross-team collaboration.
Senior Leader Data & IT Operations (Residential)
KPN
2012.12 - 2019.12
- Jointly responsible for the operational performance of KPN's Residential IT landscape, including data applications and platforms, while driving DevOps adoption and organizational transformation.
- Managed end-to-end data chains from source systems through data marts.
- Provided virtual leadership to 20+ Scrum teams.
- Introduced governance and operating models enabling Business DevOps at scale.
- Embedded quality standards across innovation, operations, and data management.
- Led IT rationalization initiatives to simplify the technology landscape and improve efficiency.
- Strengthened business–IT collaboration to maximize customer value.
B2B Director International Procurement, Order Management & Wholesale Project Management
KPN
2010.12 - 2012.10
- Led international wholesale programs and strategic transformation initiatives supporting global customers and procurement operations.
- Managed and developed multidisciplinary teams of 19 FTE.
- Directed end-to-end transformation and change initiatives.
- Successfully transitioned 46+ operational processes to Manila while maintaining business continuity and service quality.
- Improved operational performance through continuous improvement initiatives.
- Balanced strategic transformation with customer satisfaction and operational stability.
B2B Manager Relocations (SME & Large Enterprise)
KPN
2007.09 - 2010.11
- Led customer operations teams delivering relocation services for SME and Large Enterprise customers.
- Managed and developed teams of approximately 18 FTE.
- Reduced end-to-end lead times by 75%, from 40 to 10 business days.
- Increased customer satisfaction by 100 NPS points, from -40 to +60.
- Improved operational performance while strengthening employee engagement and customer experience.
B2B Process Chain Manager
KPN
2005.02 - 2007.08
- Led cross-functional initiatives to optimize operational performance across the B2B value chain.
- Delivered structural improvements across end-to-end processes.
- Increased efficiency and collaboration between departments.
- Defined and executed business improvement projects.
- Applied Lean Six Sigma methodologies to achieve measurable results.
B2B International Sales Support Manager
KPN
1999.11 - 2004.10
- Completed KPN's Management & Development Program, gaining experience across sales and product management.
- Managed strategic customer relationships across Western Europe and Southeast Asia.
- Built and expanded international customer portfolios.
- Negotiated commercial agreements and contracts.
- Delivered individual and team sales targets.
- Developed broad expertise in international business, sales, and product management.
Opleidingen
Bachelor of Business Administration (HBO) - International Business & Languages
Rotterdam University of Applied Sciences
RotterdamDu Commerce Extérieur - International Business
Pôle Universitaire Léonard de Vinci
ParisVaardigheden
- Data Strategy & Value Realization
- Transformation & Change Leadership
- Business–IT Alignment
- Data & AI Enablement
- Agile & DevOps at Scale
- Operational Excellence
- Executive Stakeholder Management
- Data Governance & Operating Models
- Organizational Design & Talent Development
- International Program Delivery
- Managing globally distributed teams
- Strategic partners management
- Offshore operations management
- International experience
Certificering
- AI Literacy
- Data Governance & Data Management
- Professional Agile Leadership – Executives
- Professional Scrum Product Owner I & II (PSPO I & II)
- Professional Scrum Master I (PSM I)
- Change Management Certification
- PRINCE2 Foundation & Practitioner
- Lean Six Sigma Green Belt
- Personal Effectiveness & Influencing Skills
Languages
Dutch
Bijna eerstetaalniveau
English
Bijna eerstetaalniveau
French
Gevorderd
Aangepast
Senior Data & Transformation Executive with 25+ years of leadership experience delivering large-scale business, data, and organizational transformations in complex environments. Proven track record in translating strategy into execution, unlocking measurable business value from data, and building high-performing organizations that consistently deliver results. Recognized for bridging business and IT, driving data-enabled innovation, and leading cultural and operational change. Combines strategic business insight with extensive experience in transforming data capabilities, operating models, and technology platforms to deliver sustainable business outcomes. Led organizations of up to 135+ FTE across business and IT domains, including globally distributed teams and offshore operations. Played a pivotal role in KPN's transition toward a data-driven organization, shaping enterprise data platforms, operating models, and DevOps ways of working., Data Strategy & Value Realization, Transformation & Change Leadership, Business–IT Alignment, Data & AI Enablement, Agile & DevOps at Scale, Operational Excellence, Executive Stakeholder Management, Data Governance & Operating Models, Organizational Design & Talent Development, International Program Delivery, London, UK, Frankfurt, Germany, Paris, France
Tijdlijn
Director Data Business Value
KPN
2025.01 - 2026.06
Director Data DevOps
KPN
2020.10 - 2024.12
Head of Data Integration, Technology & Digital
KPN
2020.01 - 2020.09
Senior Leader Data & IT Operations (Residential)
KPN
2012.12 - 2019.12
B2B Director International Procurement, Order Management & Wholesale Project Management
KPN
2010.12 - 2012.10
B2B Manager Relocations (SME & Large Enterprise)
KPN
2007.09 - 2010.11
B2B Process Chain Manager
KPN
2005.02 - 2007.08
B2B International Sales Support Manager
KPN
1999.11 - 2004.10
Bachelor of Business Administration (HBO) - International Business & Languages
Rotterdam University of Applied Sciences
Du Commerce Extérieur - International Business
Pôle Universitaire Léonard de Vinci