Nana Osei Amoatin
Amsterdam
Summary
Hi
My name is Yaw Nana Amoatin, and I am writing to express my interest in a spontaneous application to work at your company. I would be very grateful for the opportunity to be considered for the position of Hotel Receptionist, Night Receptionist, or any other position that may be available and suitable.
I am a motivated, reliable, and customer-oriented individual with a strong interest in the hospitality industry. I enjoy working with people, providing excellent customer service, and contributing positively to a professional team environment. I am flexible, quick to learn, and willing to adapt to different roles and responsibilities as required.
I would welcome the opportunity to further discuss how my skills and enthusiasm could be of value to your organization. Please find my CV attached for your consideration. I am available for an interview at your convenience.
I am experienced hotel receptionist and bartender known for exceptional customer service and complaint resolution.
Thank you very much for your time and consideration. I look forward to hearing from you.
Overview
4
4
years of professional experience
Work History
HOTEL RECEPTIONIST/Night Receptionist
HOTEL RECEPTIONIST SANIT CHRISTOHERSFLYING PIG DOWN
Amsterdam
06.2023 - 03.2026
- Resolved customer complaints in an efficient and timely manner.
- Ensured that all safety procedures were followed at all times.
- Responded quickly to customer complaints or issues that arose during the night shift.
- Assisted in training new staff members on proper protocols when dealing with customers or handling confidential information.
- Created incident reports when necessary in order to document any incidents that occurred on property during the night shift.
- Maintained organized front desk operations to improve workflow and guest experience.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Updated reservation systems to reflect real-time availability and special requests.
- Provided information and assistance to guests regarding transportation and dining options.
- Monitored lobby area for cleanliness and ambiance to create a welcoming environment.
- Scheduled wake-up calls and special requests for guests to enhance their stay.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Informed housekeeping staff of any special requests made by guests.
- Assisted guests with directions and transportation arrangements when needed.
- Processed incoming mail, faxes and email messages for the hotel staff.
Bartender
FLYING PIG DOWNTWON
Amsterdam
06.2023 - 03.2026
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Hotel Receptionist
MARTK 23
Sneek
06.2022 - 12.2022
- Greeted guests upon arrival and provided them with information regarding hotel amenities, services, and local attractions.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Organized daily tasks to ensure efficient front desk operations and timely guest service.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
Education
Bachelor of Arts - Psychology/Public Realtion
Cape Coast University/Taras Shevchenko National
64/13, Volodymyrska Street06-2021
Skills
- Customer service
- Cocktail preparation
- Inventory management
- Point of sale operation
- Training new staff
- Complaint resolution
Languages
English
Native
Native
Ukrainian
Upper Intermediate (B2)
B2
Russian
Intermediate (B1)
B1
Dutch
Elementary (A2)
A2
References
References available upon request.
Timeline
HOTEL RECEPTIONIST/Night Receptionist
HOTEL RECEPTIONIST SANIT CHRISTOHERSFLYING PIG DOWN
06.2023 - 03.2026
Bartender
FLYING PIG DOWNTWON
06.2023 - 03.2026
Hotel Receptionist
MARTK 23
06.2022 - 12.2022
Bachelor of Arts - Psychology/Public Realtion
Cape Coast University/Taras Shevchenko National