Namita Bhuyan

Summary

Proactive and meticulous Project Manager with over 10 years of experience in Finance industry. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Experienced in leading successful project implementations mainly for the banking customers. Skilled in project planning, execution, and meeting customer requirements. Adept at managing cross-functional teams and delivering exceptional client experiences. Proven ability to develop comprehensive project plans, mitigate risks, and ensure on-time, within-budget delivery. Passionate about driving success and growth for clients and building strong relationships within the industry.

Overview

11

years of professional experience

3

Certifications

3

Languages

Work History

Specialized Consulting Manager, Israel & NL

Wolters Kluwer - Financial Services Solutions

09.2021 - Current

Results-driven Specialized Consulting Manager with expertise in the financial services industry. Currently serving as the Country Head (Professional Services) for Israel and Project Manager for The Netherlands customers. Experienced in leading successful project implementations for banking clients, specializing in OneSumX solutions (Risk and Regulatory). I am responsible for the successful implementation of the OneSumX solutions (Finance , Risk and Regulatory) for various leading banks in the Netherlands and Israel.
Proficient in developing project plans, scheduling, and budgeting, and in utilizing project management tools and techniques to ensure successful project delivery.
Adept at working with cross-functional teams to develop and execute project plans, problem-solving, and managing multiple projects simultaneously.
Experienced in developing Statement of Work (SOWs) and performing Project Definition Studies in order to provide a clear and concise description of the objectives, scope, timeline, and budget of the project. It also allows proper identification of risks associated with the project and enables me to develop a detailed plan of action to mitigate those risks.
Internal Management Reporting: Work closely with project managers to understand the projects and provide support in internal management reporting. This includes monitoring project status, identifying risks, and forecasting project outcomes using different reporting metrics.
Pre-Sales Support: Assist the sales team by providing pre-sales support related to professional services. Ensure that project estimations are well-founded and aligned with customer requirements and expectations.
Client Relationship Management: Actively engage with Sales, Project Managers, and Clients to gather feedback and insights. Utilize this feedback to improve client relationships, address concerns, and enhance overall customer satisfaction.
Financial Performance: Contribute to the achievement of financial goals for Professional Services by managing expenses and margin in alignment with revenue opportunities by effectively managing resources, providing pre-sales support, and maintaining strong client relationships, I strive to contribute to the financial success of Wolters Kluwer while supporting the company's global initiatives.

DevOps Engineer

Nationale-Nederlanden

Den Hague, The Netherlands

09.2019 - 08.2021

Responsible for setting up and automating CICD pipelines, as well as defining and implementing Release/ Deployment strategies on Cloud services such as AWS and Azure . My duties included system administration, such as application operations, debugging, database and storage administration, monitoring, optimization and security.
Worked on innovating and automating recurring IT processes, generating financial reports from OneSumX Risk Management application, and performing E2E product deployment using AWS via the DTAP street.
Setting up the CICD Pipeline for the Calculation Engine (Product Express) on Azure, allowing for automated builds and releases of the application.
Monitored automated build and continuous software integration process to drive build/release failure resolution.
Performed Business Impact Assessments, Security Requirements Assessments, and Threat & Vulnerability Assessments in order to have a comprehensive overview of the bank's security posture.Based on the potential impacts of the assessment, recommended and implemented measures to reduce potential risks and protect the bank's data and assets.

IT Run Specialist (FRAAI Project)

Tata Consultancy Services ( Client - ABN AMRO Bank N.V )

Amsterdam

01.2019 - 09.2019

Leading the team for setting the strategy for Incident-Problem-Change process and meticulously working on implementing the same for one of Leading project of ABN AMRO (FRAAI).
Setting up the Non-Functional Requirements for Infra, Access Management, Support, ETL Teams and implementing the same for ET and Production Environment.
Experience in mentoring and establishing transitional projects.
Working as part of the Incident Management team for FRAAI to ensure that the performance of the team achieves the defined performance targets and KPIs .
Provide second and third technical support for Wolters Kluwer and SAS applications.

IT Run Specialist (AXIOM and SAP-FC)

Tata Consultancy Services ( Client - ABN AMRO Bank N.V )

Amsterdam, The Netherlands

11.2014 - 12.2018

Worked as Application Support Lead for Axiom and SAP-Financial Consolidation regulatory reporting products .
Performed pre-deployment checks prior the implementation to ensure end users don't face any obstacles while running the software programs
Closely interacted with the administrators, technologists, experts, developers of Scrum teams in order to make continuous improvements on the software and business processes
Troubleshooted critical situations, planned course of action, managed and prioritized activities in order to execute them in a time-bound manner recorded, tracked, documented, prioritized the issues in Service Now .
Established disciplined process for introducing required changes in AGILE way of working within different environments while transitioning from Waterfall to Agile methodology .
Monitored processes and liaised accordingly with the QA Teams for bug and defect management . Acted as the key point of contact for the clients on concerns or queries regards to Application support .
Lead Root Cause Analysis investigations to successfully identify root causes of problems that impact the delivery of Regulatory Reports to DNB / ECB.
Handled Incidents (P1 &P2) along with multiple vendors, business users and coordinated closely for resolution of the high impacted incidents.
Track Problem governance metrics and continuously seek to improve the Problem management KPIs (daily/ weekly/ monthly basis) .

Mainframe Developer

Tata Consultancy Services (Client - ABN AMRO Bank N.V)

Bangalore, India

01.2013 - 10.2014

Worked as a software developer on the various project for a leading European bank with continuous interaction with IMS-DB2, COBOL, VSAM, CICS.Participated in a full project lifecycle including design, development and implementation of Mainframe applications
Analysis, Design, Development, Unit Testing and Implementation of various Projects and Work Requests
Developed the new code or change the existing code
Responsible for creating comprehensive test data, test plan and test cases for Unit testing Involved in peer code review.
Have used Quality control for tracking the defects.
Responsible for following the quality process and maintaining proper documentation of the tasks in hand.
Coordinating with the Testing team and assisting them in creating the test data for system testing and supporting the UAT phase of the Install.

Education

Bachelor of Technology - Electronics and communication engineering

Gandhi Institute of Engineering & Technology , Odisha ,India

01.2009 - 04.2012

Diploma - Electronics And Telecommunications Engineering

Balasore School of Engineering, Odisha , India

01.2006 - 04.2009

Skills

Project Management

Strategic planning

Key Performance Indicators

Advanced problem solving

Business process re-engineering

Project planning and development

Project estimation and bidding

IT Service Management & Audit

Business Process Improvement

Requirements Analysis

Certification

SAFe 4.0 Agilist

Interests

Photography

Running

Timeline

Course on Project Management Professionals (PMP)

01-2023

Specialized Consulting Manager, Israel & NL - Wolters Kluwer - Financial Services Solutions

09.2021 - Current

DevOps Engineer - Nationale-Nederlanden

09.2019 - 08.2021

IT Run Specialist (FRAAI Project) - Tata Consultancy Services ( Client - ABN AMRO Bank N.V )

01.2019 - 09.2019

ITIL V3 foundation

10-2018