Nadine O'Neill
CBS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Homecare worker
Compassionate homecare
11.2024 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
- Assisted disabled clients to support independence and well-being.
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
- Contributed to patients'' wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.
- Monitored progress and documented patient health status changes to keep care team updated.
Customer Support Representatives/Streaming Services – Remote
Sutherland Global
02.2025 - 03.2025
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Child Care Provider
Self-Employed
09.2023 - 02.2025
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Personal Care Attendant (PCA)
Eastern Health – Pleasant view towers
09.2021 - 12.2022
- Supported residents in activities of daily living, ensuring comfort and safety.
- Recorded vital signs and monitored patient health, addressing any urgent needs.
- Managed daily schedules and encouraged independence among residents.
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Offered emotional support when needed establishing trust between me as the attendant and my patient.
Homecare worker/House keeper/cook
Hillcrest Estates
01.2018 - 01.2020
- Supported residents in activities of daily living, ensuring comfort and safety.
- Was a cook in the kitchen for 6 months, cooked for 80+ residents
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Manager
Wendy’s
01.2012 - 01.2017
- Supervised a team of 20 employees, fostering collaboration and maintaining high performance standards.
- Handled daily operations, including inventory management and scheduling.
- Increased team efficiency by implementing structured workflows.
Cashier
Mary Brown’s
01.2010 - 01.2014
- Delivered excellent customer service, handling transactions quickly and accurately.
- Maintained store cleanliness and adhered to operational standards.
Education
Personal Care Attendant Diploma -
Eastern Academy
01.2021
Cosmetology Diploma - undefined
Woodford Training Centre
01.2017
High School Diploma - undefined
St. Kevin's High School
01.2011
Skills
- Compassionate caregiving
- Housekeeping tasks
- Patient care
- Vital signs monitoring
- First aid and safety
- Recording vital signs
- Emotional support
- Client documentation
- Medication administration
- Problem-solving
- Time management
- Multitasking and organization
- Dependable and responsible
- Verbal and written communication skills
- Strong ethics
- Compassion and empathy
Certification
- Standard First Aid (2023)
- Dementia Passport (2021)
- GPA (2021)
- WHMIS (2021)
Languages
English
Full Professional
Timeline
Customer Support Representatives/Streaming Services – Remote
Sutherland Global
02.2025 - 03.2025
Homecare worker
Compassionate homecare
11.2024 - Current
Child Care Provider
Self-Employed
09.2023 - 02.2025
Personal Care Attendant (PCA)
Eastern Health – Pleasant view towers
09.2021 - 12.2022
Homecare worker/House keeper/cook
Hillcrest Estates
01.2018 - 01.2020
Manager
Wendy’s
01.2012 - 01.2017
Cashier
Mary Brown’s
01.2010 - 01.2014
Cosmetology Diploma - undefined
Woodford Training Centre
High School Diploma - undefined
St. Kevin's High School
Personal Care Attendant Diploma -
Eastern Academy
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