Myrtle Lundrigan
Burin
Summary
Proven Customer Service Representative at Bank of Nova Scotia, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic complaint resolution. Excelled in upselling, contributing to sales growth, and mastering product knowledge. Demonstrated exceptional money handling and active listening skills, ensuring high customer satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Bank of Nova Scotia
01.1995 - 06.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service changes.
Education
Office Administration
College of North Atlantic
Burin, NLSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Product Knowledge
- Paperwork Processing
- Filing
Additional Information
VOLUNTEER
Burin Area Food Pantry
BPHC Ladies Auxiliary
Burin Chase The Ace
Timeline
Customer Service Representative
Bank of Nova Scotia
01.1995 - 06.2009
Office Administration
College of North Atlantic
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