Murat Gorur

Main duties and responsibilities to lead Field Service, Service Engineering, and Component Repair shop, managing project execution, repair orders, and technical support for efficiency and quality. Specific tasks in detail:

• Manage GE HD gas turbine field/repair operations, and technical support for customer executions.
• Lead continuous improvement, cost reduction, and process enhancement initiatives.
• Develop and generate business metrics as needed.
• Establish and enforce technical and quality standards.
• Promote compliance with policies, best practices, and processes.
• Identify and pursue innovation opportunities and collaborations.
• Innovate resourceful solutions and share team capacity.
• Drive waste reduction and revenue growth for alignment with targets.
• Communicate annual KPIs to align employee expectations.
• Set and communicate clear targets, priorities, and work scopes.
• Invest in skills, tooling and equipment to enhance productivity.
• Provide technical guidance for effective scope management.
• Develop documentation for maintenance and repairs.
• Manage non-conformances, drive improvements.
• Assist in developing and expanding repair vendor network.
• Manage engine modification implementation effectively.

Main duties and responsibilities to lead change management in Operational departments, combining development actions with daily execution. Directed development projects as hands-on program manager, assigned tasks, provided feedback, and ensured resolution of discrepancies. Managed project plans, budgets, and timelines. Crafted and executed strategies for productivity. Organized assignments for fostering operational excellence. Identified improvement opportunities through regular operational reviews. Documented information in databases. Rectified unauthorized or unsafe practices. Specific highlights:

• Enhanced Operations planning via network planning, and initiated P6 Primavera integration, to unite executions to optimize utilization of capacity.
• Standardized technical documents in DMS and ETS for Tendering and Product Manufacturing teams.
• Acted as deputy program manager for new products/services including FlameSheet™ OP16 design and GT26 repairs.

Main duties and responsibilities to reorganize the Service unit, integrating it into the Global Field Service Hub (GFSH) of the mother company. Strengthened talent acquisition and collaborations with external labor providers. In summary:

• Successfully oversaw 72 field activities across 39 job sites with 92% on-time completion rate and zero significant Q/SHE incidents causing loss-time.
• Provided cross-fleet technology training. Collaborated with intercompany for capacity sharing. Mentored team for 22% productivity boost.
• Established frame agreements and qualifications with external manpower suppliers, assembling high-performing team. Maintained vendor relationships for timely and cost-effective services with streamlined administrations.
• Fostered open relationships, facilitating swift issue resolution. Ensured procedure adherence and quality compliance. Used site and customer feedback to enhance tooling and services. Prioritized safety through training and procedure enforcement. Successfully balanced budgets and optimized resource allocation for productivity and profitability.
• Elevated customer experience through superior services, site visits and effective troubleshooting.

Main duties and responsibilities to lead on-site assessment of four GE MS9001E gas turbines, evaluating loose parts and systems for installation readiness (MIPCO project). In further detail:

• Assessed 28,524 pieces in 2021 crates/system parts over 4 months, coordinated with head office for engineering decisions on purchase and repair.
• Managed project's site aspects: planning, resources, logistics, contractors. Allocated tasks based on team expertise (approx. 10 headcount), and coordinated with subcontractors (approx. 25 headcount). Ordered materials, supervised usage and man-hours, ensured budget adherence. Improved site-head office communication. Oversaw work site safety and efficiency, supporting hands-on task completion.
• As lead engineer, orchestrated post-site preparation, material supply, and repair coordination with local and international vendors. Led engineering, procurement, and reconditioning efforts.
• Guided installations and commissioning as head-office lead engineer (POC).

Main duties and responsibilities to provide comprehensive technical support to LTSA customers for Maintenance & Operations of GE HD gas turbines, and to provide support to Repair Shop and Field Service teams with maintenance, repair, overhaul, and testing. In summary:

• Acted as Lead engineer for customer maintenance schedules, managed spare parts and ageing capital lists. Managed frame contracts to meet average uptime of above 95%.
• For customer’s operators, provided troubleshoot and support in-person and remotely. Offered 24/7 help desk assistance and directed support tickets for resolutions.
• Ensured maintenance meets customer requirements, reported unit conditions monthly (THOMS).
• Enhanced measurement, documentation, and workflow methods.
• Performed troubleshoot and conducted RCA's on operational problems. Performed in-situ vibration measurements and rotor trim-balancing on site, and supported workshop rotor balancing.
• Analyzed turbine oil in lab to monitor serviceability and lifetime.
• Trained in gas turbine technology, performance, emissions, dynamics, and shaft alignment.